In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. How do I get my In-Store Pickup? Payment not taken yet. The service order confirmation is your official receipt once the order is submitted. To suspend your service, please sign in toMy Verizon, or use the My Fios app. He said, "ok, that should do it" NO, it didn't work. To start the claim process, visit phoneclaim.com/verizon. He kept saying I wouldn't be able to track it until 24 hours. Ridiculous. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. Details: Your service can be suspended between 30 days to 9 months. When I tried contacting a live chat agent, nothing could be done either. 4. I was wondering why I had not received notification that the phone had shipped. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. For more information, please see our There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. I have received no tracking information as of yet. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. Hopefully this issue has been resolved. Yes, there is a one-time charge for this service. If you have multi-device protection on your account, it will continue to be billed. Called Verizon, was told I can just cancel and re-order. Scan this QR code to download the app now. 1. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The app keeps telling me to "take action": "To process your order, we need you to take action. when the site is full of bugs? When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. New comments cannot be posted and votes cannot be cast. And guess what?!! In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. Thank you. I went to My Verizon and the order isn't even showing as a recent order. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? Plus get discounts. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. Once you are signed in to your My Verizon account, youll be able to make changes to your service. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can also access your account with the My Verizon Mobile app. Sign in to manage & troubleshoot your services. thanks haha made my night a little beetter. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Will it take longer to get to me now? I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. Hi codylock, If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. They should've sent you an email about your order being put on hold. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Can someone please help me figure out why this order is taking so long? calling 8am sharp haha!. I have been purchasing my iPhones from Apple. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. I tried to buy the phone the same way yesterday and that order did not go through. You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. Get $360 when you bring your phone. Fraud dept phone number is: 888-483-7200, option 3, then option 1. Welcome to /r/Verizon! This service may not be available in all areas. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Scroll to the bottom then tap Documents & receipts . This is to ensure you are getting the products and services at the price you agreed to. The iPhone 14 Pro Max is. Have a phone you love? My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. They just need to confirm your security deposito. Yes, if the new date is not greater than 9 months. They make it easy and stress free. Also, check to see if the email is in your SPAM or junk folder. 30 days or greater if you are a member of the National Guard. Received an email notice to finish my purchase a couple of hours ago. Received an error message that I needed to speak to someone. I did that, now my order i on hold with action required which is Review and accept T&C. I was told that for my order, they had a problem on their end and all I could do was wait. The duration of your suspension will not count towards your bundle-term commitment. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). When I called support I could not get through to a person. Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community Verify the date to start the hold and the billing address you'll be using when you're away. ScootinFruity 9 yr. ago. Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Shout out to Silvester, you deserve a raise!! I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. If you dont reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. llyndrael, All of them are clueless so far today. If you've already taken this step, check your email for updates.". Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? Get up to $500 when you. Please sign in again to continue. Your mobile number also wont be charged for voice, data or feature subscriptions. Thanks, Get up to $500 when you. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Your bill may be impacted if your mobile number is disconnected. Excludes Verizon Prepaid plans. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Click Manage. This has happened to me before. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Scan this QR code to download the app now. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. You can't have more than one pending order on your account at a time. I asked them to re-run my card again, and they said it was declined a second time. Customer service is closed.
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