Interview questions at Kaiser Permanente Scenarios. What strength do you bring to your job? How would you handle a difficult situation in your job? How do you Tell me about yourself, why are you a good fit for the company, tell me more about your work experience, what is good Job related I love working with like-minded people who set challenging goals for themselves. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. I am a very hard worker who is eager to become a team member with Kaiser.". At the start of every semester, I would use the syllabus to help me plan out all my course assignments and enter the deadlines on my Google calendar. I'm still exploring and trying to decide which healthcare career path I want to pursue, and I think starting out in this role would give me the skills and experience I need to help guide my path. It sounds like you have the experience the interviewer would be looking for. These relationships are created from the ground up. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. I think he appreciated me coming to him one-off and having the courage to have the tough conversation by talking about it openly and in a non-confrontational way. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I am looking forward to getting into the routine of a career again. These experiences have really opened my eyes to working with people from backgrounds different than myself. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. This is a very good example of your problem resolution skills. I hope to involve them in various Kaiser community volunteering opportunities.". After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Often, I found myself to be the natural organizer on the team, mapping out what tasks needed to be done, then helping the team decide who was responsible for what. I learned a lot from each volunteer, and because we had such a diverse team, we were able to share ideas and solutions to problems that we may not otherwise have been able to come up with on our own. We wanted to create a resolution with this person. What happens if I pass the test? If you earn a passing score on the required assessments for your position at Kaiser Permanente, you will be invited to participate in either a virtual or in-person interview. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. I understand you probably have a pay band based on experience, so I'd love to discuss my skills and experiences further and explore where my background may fall on that scale. ", "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. ", "I was working in a clinic where the primary population was low income. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. "I have a heart for others, and I'm genuine in the care, kindness, and compassion I show when interacting with friends, family, or even strangers. Planes de salud de Kaiser Permanente en el pas: Kaiser Foundation Health Plan, Inc., en el Norte y Sur de California y Hawi Kaiser "I'm a very easy-going person, so I do well both working in an individual setting as well as in a group setting. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. Every day I learn something, and that's because I choose to get better. I found that creating a schedule and sticking to it really helped me. Without the patients returning, business would suffer, so the entire patient experience is critical. Any hiring authority should feel comfortable putting you in front of their valued customer base. Talk to your interviewer about a time when have had to adjust to changes on the job. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. My approach is to tune out the negativity and try to figure out why the personality is difficult. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. ", "I would describe myself as a hard worker. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. I think self-care is also very important, so I exercise, eat healthily, and try to get enough sleep every night to help maintain that balance. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. ", "I would describe my personality as approachable, light-hearted, and positive. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. ", "Do my job and do it right. It sounds like you handled this matter with utmost urgency and great customer care. Stay calm and just be yourself during the My youngest daughter is involved in volunteering. ", "I once worked in a very difficult environment and toxicity really started with our leader. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. I believe my drive to collaborate with others and provide excellent customer service for patients would add value to Kaiser Permante's team. Regin Elige tu regin. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. It seems you would be a wonderful teammate to have around. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. ", "I believe in volunteering in the community where you live. The presentation went well, and we got an A, and I think having a positive attitude, committing to our responsibilities, communicating, and collaborating all helped us overcome this challenge. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. I also help the pharmacist with anything they needed from translating to ringing up customers. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". I work good under stressful situations, and I'm good at resolving patients' problems.". Tampon use. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. ", "Every day at work, I remind myself that everyone I come across has their struggles. A career in healthcare can be emotional at times; however, I choose to focus on the positives. Just like when I fill, I make sure the bottles are organized and in their place.". Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Your response makes it clear that you volunteer in your community in various ways. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. If it were a situation where the person was being rude or disrespectful, that might be a little different. I am a people person and build relationships with my coworkers and patients alike. Perhaps you have a keen eye for detail. "During my time in college, I worked on many team projects and presentations. We did that twice a week, and it completely solved our scheduling problem. Last, I adapt to the individual. These are all excellent skills to have, and you sound very talented! I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. ", "I work good with minimum supervision, but I also enjoy working with a team. When have you had to adapt to change in the workplace? New hires were appreciative of learning one on one. I can see how it would be stressful when you care for your patients' success so much! I like to get to know people and ask them questions about themselves. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". I indulge in the things that make me happy on my time off. Discuss with the interviewer what you would expect for compensation if offered this position. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. By consistently rejuvenating in this way, I can give even more energy when I am at work. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. I also made sure to teach that best practice to all new hires.
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