The trust said it took full responsibility for the failings and apologised to the staff involved. Susan Warby, 57, died at the West Suffolk Hospital on 30 August, 2018. The service did not always minute meetings or produced minutes that lacked in detail. They told us that staff were easy to approach and that they felt able to raise concerns if needed. Before our inspection, we reviewed performance information about this service. the service is performing badly and we've taken enforcement action against the provider of the service. Trust management were accused of carrying out a "witch-hunt" after staff were asked for fingerprints and handwriting samples in an attempt to find the author of a letter that was sent to the husband of a deceased patient. In emergency and life-threatening cases continue to come forward as normal or call 999. Senior doctors at West Suffolk hospital said the trust's demand for fingerprints and handwriting typified a bullying management style. Introduction This Quality Report provides the narrative for performance in three key areas: Quality priorities, CQUIN performance and local issues requiring escalation. The trust should review the way patients in the last days or hours of life have their needs holistically assessed and how this is documented. /Medizin, Gesundheitswesen, The Stockholm County Medical Information System, Donald Fenna, Sixten Abrahamsson, Sven Olof Lw, Hans Peterson, https://doi.org/10.1007/978-3-642-93101-7, System Outline The Hardware/Software Base, Tax calculation will be finalised during checkout. The trust should review its specialist palliative care service for medical staffing and provision of a seven day service, The trust should ensure that records management is secure and appropriate in all areas. She urged it and other trusts to be avoid jumping to any conclusions that an individual raising concerns is simply making trouble. We carried out this comprehensive inspection as part of our regular inspection programme. Read all 43 reviews West Suffolk Hospital serves a population of approximately 275,000 people, over an area of roughly 600 square miles. She described the punctured lung incident as a recognised complication of the operation. It added: The impact of these actions was nothing short of disastrous, not only for the staff directly caught up in the process, but for other members of the trusts staff, the working environment more generally, and for the trusts reputation internally and externally.. Staff zone. Suffolk County Huntington Hospital 270 Park Avenue Huntington, NY 11743 (631) 351-2000 Mather Hospital 75 North Country Road Port Jefferson, NY 11777 (631) 473-1320 Peconic Bay Medical Center 1300 Roanoke Avenue Riverhead, NY 11901 (631) 548-6000 South Oaks Hospital 400 Sunrise Highway There had been occasion when staff levels fell below what was needed to provide safe care. Specialist staff told us about the initiatives and projects to improve the service such as dementia training for all staff and improved electronic recording and planning of care. Springer Book Archive, Copyright Information: Springer-Verlag Berlin Heidelberg 1978, Softcover ISBN: 978-3-540-08950-6Published: 01 October 1978, eBook ISBN: 978-3-642-93101-7Published: 06 December 2012, Series ISSN: Generally the people we spoke with said that the food was acceptable, however all courses were served together allowing some to go cold before it could be eaten. Staff told us that they relied on their clinical decision making when triaging women and that this meant decisions could vary from clinician to clinician. Investigation and disciplining of possible whistleblowers is still continuing. Copyright 2023 Knowledge Anglia. Read about our approach to external linking. Requires improvement Salary: 33706.00 to 40588.00 a year Pro Rata Posted: 29/03/2023 Job Type: Permanent Closing Date: 04/05/2023 Staff Group: Nursing & Midwifery Registered "We are pleased that Nick will remain as a valuable member of the Trust's consultant body and we wish Helen all the very best for her retirement at the end of the year. We rated them as outstanding, A summary of our findings about West Suffolk Hospital appears in the overall summary, Published PubMed The trust should ensure dissemination of outcomes from audits and meetings is robust across all services. Helen Beck will retire at the end of November. We took into account the current ratings of services not inspected this time. All our staff should feel confident to speak up without fear of retribution. We previously inspected maternity jointly with gynaecology so we cannot compare our new ratings directly with previous ratings. We also spoke with a senior nurse and dietician in the trust. The Voluntary Network. The trust should include sepsis monitoring on the maternity dashboard for inpatient areas. All rights reserved. An under-fire hospital came under fresh pressure on Friday after it emerged that a second family received a whistleblower tipoff about serious failings . Ward F7 - Acute Medical Unit. Ahead of the upcoming Bank Holiday strike, Steve Barclay took the Royal College of Nursing union into a high court showdown to call off the May 2 portion of their 48-hour strike. Bosses at Matt Hancocks local hospital have been severely criticised in an NHS report for their part in an intimidating bullying scandal exposed by the Guardian. The trust's tactics, which were widely condemned as a "witch-hunt . NHSwhistleblower in West Suffolk will never be the same again, West Suffolk hospital chief resigns prior to bullying claims review, Twodirectors to step down at Suffolk hospital hit by witch-hunt claims, NHSurged to publish delayed report on hospital 'witch-hunt', Hospital boss praised by Matt Hancock told to end toxic management culture, Hospital whistleblower raised alarm over doctor seen injecting himself, Hospital hired fingerprint experts to unmask whistleblower, report finds, Hospital in bullying claims did not monitor at-risk patients, unprecedented demand to provide fingerprint samples, independent report published by NHS England on Thursday, some of his senior colleagues to raise the alarm, relegated by Care Quality Commission (CQC) inspectors. Processes for identifying, recording, escalating and managing risks across the organisation were not always fully effective or undertaken in a timely manner. Within the maternity service there was a lack of consistency in the effectiveness of the care, treatment and support that people received. An anonymous letter sent to Warbys husband highlighted errors in her treatment. This meant that challenges were addressed quickly and efficiently. It should be read in conjunction with the Ward and Trust dashboards. The very fact that a clinician felt it was necessary to contact the family directly in an anonymous manner is all too telling of a draconian blame culture where staff feel too afraid to speak up when things go wrong. Review and ensure robust processes are in place to provide compliance with mixed sex accommodation regulations especially within CDU, critical care (in relation to level one patients) and recovery when it is utilised for stepdown from critical care. We spoke with members of staff in all departments including nurses, ward managers, care coordinators, medical staff, porters and administration staff. In rating the hospital overall, we took into account the current ratings of services not inspected this time. What will you #BeKnown for? The hospital had not told the family about problems with Nunn's care before a whistleblower sent them a letter. Nursing Assistant - Band 2 - Emergency Department. Senior doctors at West Suffolk hospital said the trusts demand for fingerprints and handwriting typified a bullying management style. Permanent. Warby said he welcomed the decision. Sort by: relevance - date. We did this to gain the views of people who received care and treatment, people who visited the hospital or worked there. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. The antenatal and postnatal ward F11 should review the practice of overnight stays for all partners on the ward. The three wards where we spent most of our time were chosen as they had a high proportion of older people, as this was the focus of the dignity and nutrition inspection (DANI). Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care. Learn more about PALS To contact PALS at this hospital: phone 01284 712555 email pals@wsh.nhs.uk What patients say Latest reviews for West Suffolk Hospital. We are extremely busy in our emergency department so please use our services wisely. The inspection team included four Care Quality Commission (CQC) inspectors joined by a practising professional who was an experienced nurse manager. She found that managers eventually whittled the number of suspects down to four, all of whom had raised concerns about the self-injecting doctor, including Mills. West Suffolk NHS Foundation Trust (WSFT) provides hospital and community healthcare services and is an associate teaching hospital of the University of Cambridge. The trust should have action plans where it is not reaching national standards in maternity. North Norfolk. In critical care, staff were encouraged and supported to undertake novel research projects, which they were able to present at national conferences as a knowledge-sharing strategy. People told us they were offered enough food and drink. Many staff had worked at this location for a long time. IP33 2EX, In Jon Warby, a former police officer, said the letter knocked me sideways when it arrived two months after his wife, Susan, had died aged 57 after an operation for a perforated bowel at West Suffolk hospital (WSH) in 2018. Any other browser may experience partial or no support. The trust should consider midwifery staffing and specialist midwives roles to support vulnerable groups. The Care Quality Commission (CQC) carried out a comprehensive inspection between 8 and 10 March 2016. The trust should ensure robust oversight of cancelled clinics and review theatre utilisation to support access to services and reduce patient treatment delays. Anonymous letter prompts police inquiry into hospital death, Staff say hospital bosses misled them in hunt for whistleblower, Hospital in bullying claims did not monitor at-risk patients, Hancock won't talk to us, say 'bullied' doctors at his local hospital in Suffolk, anonymous letter had prompted an unprecedented witch-hunt, spent more than 2,500 on handwriting and fingerprint experts, Hancock failed to respond to concerns about the trusts treatment of staff. Ward F8 - Acute Medical Unit - Admissions/Ambulatory Care/DVT Clinic. Library is staffed Mon - Fri: 8.00 - 16.30. West Suffolk Hospital's maternity service delivers about 2,500 babies a year. CB6 1DN. if not unique. The trust should review the succession planning and development for staff in seconded or interim roles within the maternity service. Health Secretary Mr Hancock, whose West Suffolk constituency . [4] had received continuing attention in the . COVID-19 information. The former health secretary, Matt Hancock, chats to Stephen Dunn, former chief executive of West Suffolk NHS foundation trust, and the hospital's then medical director, Nick Jenkins. Estates work at West Suffolk Hospital. 377 384 385 753 Breeze 1 M22. [6], After a member of staff had written anonymously to the family of Susan Warby, a patient who had died whilst under treatment at the hospital, staff were asked to provide handwriting samples and fingerprints to a serious incident enquiry. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Members of other unions, including Unison and the . We witnessed some examples of excellent compassion and all staff we met put patients at the center of the care provided. Any other browser may experience partial or no support. However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. A whistleblowing letter has been sent to inspectors and a local newspaper by maternity care staff at a hospital. The inspection's report was published on 30 January 2020, within which the hospital's rating had reduced by two grades to 'Requires improvement'. I have had a good choice offered to me.' Learning Disabilities / Neuro Developmental Disorders, Severe Mental Illness (SMI) Health Checks, Child Physical Activity and Weight Management, Children under 5 and Breastfeeding / Weaning, Prescribing, Pharmacy and Medicines Optimisation, COVID-19 Prescribing / Medicines Resources, Antimicrobial Prescribing Guidance Summary (Note Please refer to Net Formulary for latest guidance, this document is under review), Combined Commissioned Drug Therapies List - Under Review, Opioid Deprescribing Toolkit and Resources, Clinical Threshold Policy - Supporting Information, Individual Funding Requests: Commissioning Policy, Arthroscopic Shoulder Decompression for Subacromial Shoulder Pain, Corneal Collagen Cross-Linking for Keratoconus, Corticosteroid Injections for Chronic hip pain, Cryopreservation of sperm, oocytes and embryos, Fertility Treatment (Assisted Conception), Hysterectomy for Heavy Menstrual Bleeding, Laser Hair Removal - Non-face body areas and for non-cosmetic reasons, MRI Guidance (Open/Upright and Wide-Bore), Radio Frequency Denervation of Facet Joints, Reversal of Male and Female Sterilisation, Steroidal Epidural Injections for Patients with Acute and Severe Sciatica, Surgical Discectomy (for lumbar disc prolapse), Interpretation and Translation Services - Non-Spoken (Language Empire), Interpretation and Translation Services - Spoken (DA Languages), West Suffolk Hospital Clinical Guidance and Pathways, Incident reporting / Quality issue concerns. we have taken enforcement action. new. We also carried out an unannounced inspection on 23 March 2016. There has already been a management clear-out at the trust in advance of the reports publication. View Accessibility Symbols. An exciting opportunity has arisen for a Bank Band 5 Registered Nurse to join West Suffolk Professionals at the West Suffolk Hospital.We are looking for highly motivated individuals to join a team of dedicated and passionate staff members who strive to deliver care of the highest quality.The . Meanwhile the health and social care secretary, Matt Hancock, who purports to champion patient safety, and in whose local hospital this is happening, has simply buried his head in the sand when approached about the matter. Therefore executive managers were able to make decisions based on valid information about the experience of people. We also looked at a wide range of documents including policies, standard operating procedures, meeting minutes, action plans, prescription charts, risk assessments and audit results. This is a preview of subscription content, access via your institution. Two months later, her husband Jon received the anonymous letter that highlighted concerns about her treatment and suggested questions about the role of a particular doctor should be raised. Staff across all five services inspected treated patients with compassion, kindness, dignity and respect. Medical cover at night was not consistent and was not in line with good practice guidelines. Instead of taking up the concerns, Mills email was simply forwarded to trusts chief executive, Steve Dunn, who, with Bloomfield, summoned Mills to complain about her behaviour and accused her of trying to undermine the medical director. A Care Quality Commission report in January 2020 said West Suffolk Hospital staff "did not feel listened to and saw others that had raised concerns be penalised". [4] The Marquess of Bristol, whose former home was Ickworth House near Bury St Edmunds, opened a new Friends of the Hospital shop in June 2013. Inspection Report published 11 April 2014 for West Suffolk Hospital - PDF - (opens in new window), Published One person said 'The food has been good. General healthcare, medicine, nursing, psychology, management and leadership, study skills and a fiction collection. The trust should ensure that nurse staffing levels for children meet recommended national guideline levels. 2 August 2010, In They were also angered when Hancock failed to respond to concerns about the trusts treatment of staff. there are some services which we cant rate, while some might be under appeal from the provider. Staff training and compliance in key skills fell below trust target, specifically for medical staff. In an urgent inquiry the accuracy of a statement by West Suffolk hospital will be examined after the Guardian revealed in December it had demanded fingerprints and handwriting samples from. The trust also offers outpatient and community services at Newmarket Community Hospital, Haverhill Health Centre, Thetford Healthy Living Centre, Stowmarket Health Centre, Sudbury Health Centre, Botesdale Health Clinic and Mildenhall Clinic. The trust should consider quality measurements such as local targets for induction of labour, assisted deliveries and return of women with perineal problems. Outram criticised the trust for failing to ask why the anonymous letter had been sent and instead focusing on who sent it. Community maternity services are provided by four teams of midwives, as well as three continuity of carer teams. The provider had good arrangements to promote effective performance of the service. WSFT was awarded foundation trust status in December 2011. An inquest was told about a series of errors in the treatment of Susan Warby, who died five weeks after bowel surgery in August 2018. Ensure a robust process for data management with regard to medical photography and comply with all information governance protocols including informed consent, data protection, tracking and tracing and appropriate audit systems implemented to ensure quality improvement. The trust should review referral to treatment times and aim to improve to ensure that surgical patients receive care within 18 weeks. 0172-7788, Topics: 8000 print books plus e-book packages. If you, or someone you know in West Suffolk are struggling financially at this time, there is support and advice out there that can help. Outram said that rather than seeing the incident as a red flag event about patient safety, the trusts executives saw it as a malicious attempt to undermine colleagues and launched a highly flawed investigation to find the culprit. [3] It was extended in 1861 and balconies were added in 1908. West Suffolk NHS Foundation Trust. A culture where alleged bullying and intimidation of senior doctors is the chosen strategy by senior managers to silence whistleblowers concerned about patient safety.. Originating in the 11th century, it was rebuilt in the 12th and 16th centuries as a parish church . One person told us 'Staff treat me with respect and they talk to me politely. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. 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Inspection Report published 7 November 2011 for West Suffolk Hospital - PDF - (opens in new window), Published The affected hospitals are: West Suffolk, Hinchingbrooke in Cambridgeshire, James Paget and Queen Elizabeth in Norfolk, Airedale in West Yorkshire . They were also angered when Hancock failed to respond to. There's no need for the service to take further action. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. We spoke with 19 people on six different wards. Susan Warby, 57, died at the West Suffolk Hospital in Bury St Edmunds on 30 August,. We visited three surgical wards to observe the support provided to people at the evening meal. Published
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