But there's a chance sales will inflate the sticker price as they do with the timeshare, in which case you will pay close to full price for the condo and effectively receive little or nothing for what you trade in. Deb & Sara, Here's an update with the Mayan Empire: They are now telling us with whom we may associate with. I received a phone call from Hawaiin Vacations last week to find out that in order to receive what we were promised we would have to pay an additional $3000 & they do not SELL our current timeshare. They made me sign a form that a . ComplaintsBoard.com is a leading complaint resolution website on the Internet. My husband and I purchased with Vida Vacations Club-Bliss Resorts in Mexico and have now found out with the help of family members that we were given two contracts, one for 10 years and one contract for 100 years. Then the started making ridiculous offers. That club freedom is useless unless you are a millionaire. The free stays theyll pressure you to upgrade and spend an arm and a leg to do it. In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. My case is no different then the many, many victims who have posted here and other complaint sites I fell for the rental/resale scam. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vida Vacations. In short, our first 36 hours or so was a nightmare and very much in line with an article we read later describing how people are "taken hostage" who visit these places. My wife and I traded our Club Intrawest timeshare for a reservation in the Grand Mayan Nuevo Vallarta in early December 2013. Why You Shouldn't Invest in a Vidanta Timeshare It was too much information and we were already tired of being there. The second time I called and asked about being told and given a document showing lowest price and the person responded that, yes, they could sell it for the lowest price. We're here for any questions and concerns you might have. How BBB Processes Complaints and Reviews. We have the absolute legal right to seek assistance, they are accustomed to taking advantage of unsuspecting consumers and we are just trying to level the playing field and get someone who know what they're talking about. This Reservation was given on Grand Luxxe letter headed paper. Vidanta - Vidanta After paying the $3000, the platinum package includes a reoccurring fee of $99 a year instead of $299 a year for basic plan, 100% inventory, 40 weeks on the platform that never expire, 4 authorized users on the account, 2 free cruises a year, airfare, prorated nightly room rates, gain full access to Hawaiian Vacations Maintenance fee Protection & Platinum Rental Program which means Hawaiin Vacation would be our property manager, small brokerage fee, to advertise and rent out our units for us for the units we don't use to receive money back to make a profit. The sellers also told us that cirq do soleil will be giving entertainment on the property next year. Then told how to leave, unescorted, back to shuttles. Boasting high-end amenities, comfort-filled accommodations, and the best service in Mexico, there's nothing quite like a vacation with Vidanta. Allentown City Council took measures last week to address residents' complaints about what's been called an "abuse of power" of the city's parking authority. But to challenge their deceptive sales practice WITH PROOF they just babble about how you need to learn to enjoy a product they had to lie to get you to buy. Note that you will need your contract/agreement number and your registration number. I also asked why is it a problem? Should we have realized they were taking advantage of our trust? Its just a joke. Read full review of Vida Vacations and 1 comment, Read full review of Vida Vacations and 3 comments, 100 yr contract does not have Profeco registration #, Read full review of Vida Vacations and 5 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This is what they do to anyone wanting out of their contract and this is how they try to keep a 4* rating. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. I initially agreed to remove the negative reviews, but only if my entire contract (new and old) is cancelled. After a short time salesman came back and said congratulations, they accepted your offer, What they explain is that you can upgrade to their PRC program, which has a deedperpetuity, whatever they may say. We value your privacy. Unsubscribe at any time. We remain at your service. Vida doesnt dispute that I was lied to, and in fact this would be an unrealistic position as their notorious practices are well documented throughout the internet. Being born in Mexico, I still have family and whenever we make a trade to mexico, we always make time to see them or they come and stay with us. Ms. Rose, They came back with a document, that I asked for a copy of, that showed our t.s. http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/. But if something happens with you on this vacation, this company doesnt take responsibility. @vidavacations.com, @vidanta.com, @grupovidanta.com, @vidantacruises.com, @vidantagolf.com and @vidapayments.com If you require further information, please contact us on any of the toll-free numbers listed below. Alin Gines We look forward to hearing from you to provide you all the information you need to start using your vacation club with us. Interesting Scam email on Vidanta Resort Fees I need help in receiving a full refund of my wired $7,755.00 USD for cancellation of false reservation at the GRAND LUXXE RESIDENCE CLUB NUEVO VALLARTA for date 07/03/22 thru 07/10/22. The must continue to honor these contracts even if they do not offer them anymore. Its location on this page may change next time you visit. Allentown reduces parking authority hours. Plans to amend parking laws The price was still to high, so we continued to say, no gracias. The class action lawsuit filed in California against the company back in March 2008 accusing El Grupo Mayan Palace of bilking U.S. citizens of "hundreds of millions of dollars" in Mayan Resorts timeshares, using "high-pressure fraudulent sales tactics that are comparable to the worst tactics ever employed by used car salesmen in a Hollywood movie." The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. Call us today. In direct reference to the above post, at this moment Grand Mayan Nuevo Vallarta customer service has addressed our issues in a most professional manner. ConsumerAffairs is not a government agency. We are committed to exposing them and bringing them. International Association of Better Business Bureaus, Grupo Mayan Desarrollo Marina Vallarta, SA.DE C.V. I could not have worse things to say. We tried to search reviews, and their internet services seemed blocked. The sales people at Vidanta sold each of the three couples a Limitless Vacations package for $4,500. If the contract is not registered with the consumer agency then by law we don't own anything after 10 years. We received an email stating the exchange companies and small luxurey hotel was not listed on it. The free breakfast buffet and one-hour sales presentation turned into far more than that. The scam is they discounted the price and gave us rental credit, giving the false impression that there is a huge demand for rental weeks (this really helped convince us) then they gave equity credit for the Palladium, there were some other credits which we can't remember but in the end we paid $13, 500. I made the mistake of believing what my vida sales rep told me. Under the platinum plan at additional $3000 if we chose to rent out our units, we would make a profit that one's a kicker because without the platinum package our weeks will cost is $850 for a room and $1900 for a suite for a week! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. You seewhen you visit their resorts, you have "classes of customers". For any date, let alone in August. Fraud: If one person knowingly made a material misrepresentation that the other person reasonably relied upon, and disadvantaged the other person. Vida Longevity Investors Represented by Goldman Scarlato & Penny We have seen online after speaking with mexican government agencies that ALL CONTRACTS IN MEXICO MUST BE IN SPANISH FIRST, AND THAT THEY CAN HAVE ANOTHER LANGUAGE TRANSLATED BUT IT MUST BE IN SPANISH AT LEAST. Nov. 25, 2022 we arrived at the PV Mexico airport and were invited to view a property at Vidanta Puerto /Nuevo Vallarta which we were told would last about :60, and in doing so we were offered Vallarta Adventures passes at minimal cost, $ 7400 pesos. WHAT!!!! We feel totally scammed now! Not sure what our options are at this pointdo we just not pay? Its a vicious circle and we are stuck in the middle. I DO NOT TRUST THEM!!! What is Vida Vacations? Company Culture, Mission, Values Vidanta resorts is a scam!! Do not buy a timeshare! The seller also wrote the rental rates on the sheets of paper that I took with me. If you allow your sales teams to lie and upon discovery you do nothing, or worse cover it up, your claim of legitimacy is yet another lie. If you attend breakfast your salesperson joins you for breakfast then takes you to the isolated sales area, note, no guest WiFi access. Well start sending you the news you need delivered straight to you. I need help in receiving a full refund of my wired $7,755.00 USD for cancellation of false reservation at the GRAND LUXXE RESIDENCE CLUB NUEVO VALLARTA for date 07/03/22 thru 07/10/22. The customer service department has resolved our complaints and we now wish to retract the above statements. We wish to retract the above post. On Wednesday, the city voted . We believe that every traveler deserves a vacation that reflects their tastes, interests, and lifestyle. Consumers want to see how a business took care of business. We were told that we had to come back Saturday and we attended another meeting with Jose, he talked us into a cheaper plan, we signed on the 7th of September and decided that we would Cancel the second 10/17/18 We are members of Grand Mayan We wanted to upgrade our membership Went to meeting, negotiations took place. Sincerely, At Vidanta Resorts you have the option of down-scaling and paying a reduced maintenance fee. Vida Vacations Reviews (Updated May 2023) | ConsumerAffairs 2 months later (we are to start paying 3 mts later) we get a letter . Dear Reviewer63299, This was no update, it was another sales pitch. The vida sales rep told me that this was not an issue at all, that we could easily sell our shell timeshare through a recommended broker for cash and that this was a plan that many of their members sucessfully used. No place in the contract does it say there are limits on where/when those weeks will be. Unsubscribe easily. This web site is managed independently of Vidanta Resorts and Vida Vacation Club for the benefit of our Members. I filed a complaint with [protected]@vidanta.com/[protected]@grupovidanta.com who clearly advised me that there are no Barba Rangel/Hugo Armendariz working for them and that I have been clearly SCAMMED. You can't claim to be legitimate when you allow your sales teams to do what they do or have done. It's so shameful. The reason I fell into their web of lies and deceit is they seemed so credible. This is not to be an indictment in anyway against Cirque, I've seen four of there shows, but do they really want to be associated a group that is doing what is so well documented here and other consumer forums? You do not have the option of upscaling. To allow an example, I asked him to show me Lucerne Switzerland for August 2023. Estella from Grand Incentives who seems to be accommodating and helpful, may be stuck in the middle of Vidanta's scam. Although the information is clear in the signed documents, we continue to work towards an even clearer communication. We purchased that day and decided to cancel 3 days later. We told the seller that we like city locations better but that they are hard to exchange to and quite expensive when booking suites with expedia or other online sites. A manager then came to speak with us and offered a pre-owned contract for less money and told us that they could resell our Club Intrawest t.s. The Deed: If you think you own a deeded interval of time with Vida Vacations you're sadly mistaken. We went in person to request full refund and cancellation, of which we were declined. Vida Vacations, Vidanta Resorts, Review - Ripoff Report Since then I emailed her Manager and others at Vida Vacations without any response at all. These timeshare salespeople have not been honest with us! Want to know more or reserve your stay? 1 comments. We ate some of the best meals we have had anywhere. Vida vacation offer to buy our shell vacation time share and made a good offer that we could not refused making nice payments by month. Vida Longevity Fund Omissions in Offering Materials Class Action Your commitment clearly is to support the duplicitous sales practices of your sales teams. your specifications. 800-964-7246 (From Mexico) presentation. After another LONG process through a few last-minute pitch attempts, I was able to get these people to refund my moneyand THEN finally get on with our honeymoon. We told them we could not afford membership but using, "Let me talk to my manager tactics" we broke down and brought a membership that costs $10, 500 via credit cards and have to pay them $19, 500 over the nest ten years. As you can see there are four on the list, so I wanted to see who was the best. Everything sounded great but their prices were very high so we said, no gracias. The deed recording sales shows in Recitals (Company declares) is in fact deeded to the developer, who then divides that deed into one week intervals and packages them. In the end, Vidanta's Founder Daniel Chavez has a mid-size Cadillac equivalent of a vacation experience to sell. I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. Shame on us for trusting them!!! Get buying tips about Timeshares delivered to your inbox. I was not ware of this at the time of the partial refund. We have also done research on the 299 dollar weeks and they cannot be used for hotels that don't offer timeshare system and the W hotel does not offer timeshare. Vida Vacations has an overall rating of 4.2 out of 5, based on over 45 reviews left anonymously by employees. We were given 10, 8-day 7-night accommodation certificates which include ground transportation from airport to resort. We DEMAND ALL OF OUR MONEY BACK otherwise we will be very vocal about your lies on ALL PLATFORMS!!! Company Name: Vida Vacation Club. Please address why you allow such deceptive sales practices and then blame the unsuspecting consumer for believing what they were told by sales reps representing Vida Vacations. vidavacations.com, vidanta.com, grupovidanta.com, and vidapayments.com Please forward any information that you receive from suspected scammers to customerservice@vidavacations.com or call us at Your satisfaction is our priority, and we want nothing to come between you and your next great vacation. Travelers who choose Vida Vacations Resorts have access to a huge range of resort amenities when they travel, including restaurants, bars, activities, entertainment and more. Customer Support Representative. Vida Vacations Notification Center This entire contract was achieved via lies and deception. The gifts they promised are absolutely worthless. Welcome to personalized travel perfected. A couple of posts ago you said what I was saying was illegitimate, is training your sales reps to pitch me something Vida can't and won't support legitimate? Because of these assurances we decided to go ahead and spend $13, 500, this was the price after the phony credit they gave us for our Palladium program and rental credit. The park was supposed to be opened this month and did not happen. Another point of credibility was how they touted their association with Cirque du Soleil, they are number one in the world in what they do. I just got off the phone with Nick Steele who refuses to assist in any way. She is incorrect in that these monies were to be applied to her previous contract and the residual applied for future use fees. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The horrid sales people kindly let us know that we didn't buy what we originally thought but that we could cancel the contract if we "upgraded" purchased a new contract. Under that pretense in came Daryl. For that reason, we kindly request that you contact us at [protected] or by email at customerservice@vidanta.com. So, please take our advice, us and the other reviews, stay clear and save your money. The first story was that there was no lowest price but whatever price we wanted to sell it for they would sell it. We feel totally scammed now! to find out its value. Scam/Ripoff Alert for Vida Vacation Club [Report ID: 318 Vida Vacations | Complaints | Better Business Bureau Profile Monday Friday: 8 AM 8 PM CST | Saturdays: 9 AM - 3 PM CSTSundays: 9 AM - 3 PM CST. I was reading some articles about this fraudulent resort and they really helped me to understand a few more things. Beware of Vacation Class S.A. de C.V. (advertising The Bliss - RedWeek Well these ended up being scams and the "companies" that Vidanta works with, have no choice but to lie and be in the middle of the scams. Lower class (Mayan Palace, The Bliss, etc) cannot participate in the things the Upper Class (Grand Mayan, Grand Bliss, Lux, etc) can do - but they are very sneaky when selling this to you. They cannot get away with this. We bought for the wrong reasons because we were lied to. That is when the presentation began to focus on our Club intrawest timeshare. The sale representative told us that it was really easy to rent the weeks that we just have to contact one of the Re Sale companies on the list they gave to us. The agencies will only rent the weeks AND THEY WILL NOT BUY THEM BACK FROM US which the sales representatives described. for us for 19, 200 dollars. i do have proof of my wiring to the Vida Bank Account and funds were confirmed received. You will never receive an actual deed as you would in the US. Company Phone: +523222264000. 1-800-292-9446 (U.S. and Canada) THIS IS SO UNETHICAL! That being said and as stated in your contract, remember the company makes no representations regarding the market for vacation ownership rentals or resale, nor recommends buying this product for rentals, resale or investment. Then they put us on the phone with a Rental Broker from a list they provide who proceeds to tell us he has tons people waiting to rent the type of unit they we're trying to sell us (how My husband, myself, sister and my brother in-law were deceived into buying something we can't use. Customer Service department has addressed our issues satisfactorily. This will surely increase the credibility of your complaint. Vida Vacations | Better Business Bureau Profile BBB reports on known marketplace practices. Im originally from guadalajara and its sad for me as a mexican to see how a man capable of such greatness has allowed this. I would like to add our experience to the reviews we read about on this site. Their position is we should have been aware that their sales team was allowed to promote a benefit that was proven to be useless. He went on to show us a document that said Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales that ocurred in the last 12 months of the same exact Club intrawest timeshare. The cheap weeks have horrible options for hotels (a weird amount of them are in China??) PHONE: 800-964-7246 (From Mexico) 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries) email: Accounting@VidaVacations.com Mine have not been. Saturdays: They came back with a document, that showed our t.s. So if you vacation to Vidanta, enjoy the experiencebut refuse ANY and all attempts to hook you. I just found out that club freedom is another type of luxury timeshare with prices out of my pocket. Yes too bad I trusted them. You then meet the manager, taken outside to meet the unscrupulous used car salesman, then taken to a basement to meet the closer who actually is a used car salesman. Not only would they not provide a full refund, paragraph 6 requires a transfer fee equal to 10 current usage fees in order to sell the contract to another party not family. We don't want to donate and take the chance that Make a Wish Foundation doesn't know anything about the program, and we do not receive the $5000 as was stated to me once all 10 certificates have been auctioned off. They rely on the contract when we complain about the bogus rental/resale scam, they say you shouldn't have bought for rental/resale even though they put us on the phone with a brokerastonishing. We had to go thru 4 layers of snakes, sales people, to make it out of Jurassic Park. Claim it and get a lot of features. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us a few thousand dollars. What can be done? Jeffrey and Pamela Golarz If you have a $150, 000 RTU equity and you want to buy a $400, 000 condo you would only be able to apply $80, 000 of your equity. 84% of employees would recommend working at Vida Vacations to a friend and 79% have a positive outlook for the business. Yes, our fault in the first place for purchasing, but according to our contract, we had 5 days to rescind. We feel they held a spanish language contract away from us so that my husband couldnt read it and they knowing that I was busy! Who knows if that is true either? they gave us a price for 100 years of owning with them. We truly appreciate your preference and welcome you to our family! Vida Vacations Blames Members for Believing Lying Sales Reps.! We were told by the timeshare salespeople that we were buying the 100 year contract and that they were giving us another week for a 10 year period but really it is opposite. I repeat we would have kept saying no, but having an "independent broker" begging us for weeks he so desperately needed was the tipping point for us. the seller also wrote the rental rates on the sheets of paper that I took with me. It is viewed as creative selling, although those who are on the receiving end of the scheme dont see it that way. So think about it. I have been in conversations with Vida, off and on, since January 2019 regarding this matter. VidaOwners.com provides a marketplace where guests can rent unused Grand Luxxe weeks from timeshare owners. We have made numerous attempts to contact them over the phone and via e-mail and have either been totally ignored or been told the "responsible person" would get back to us in a few days. He said that it would be very easy to liquidate at the the lowest price printed on the document of 19, 200 dollars. Upon checking in at the resort, my wife and I were approached to attend their t.s. VIDA Vacation SCAMS - Facebook I was visiting Puerto Vallarta last June 2022 for medical purposes, while exiting the airport I was targeted to a guy who offered me a free taxi in order to visit Vidanta resort with a free breakfast. If you bought and none of what I mention were factors you have a great product. I want what was approved. Things at one pointed nonetheless sounded good; and I actually initially put a deposit down on one deal. When we got back to our room and the broker called us anxious to sign us up which made us feel like there was a genuine need for rental weeks and we signed up. The old contract was cancelled when the new contract was put in place. The sales people at Vida Vacations have a masters degree in lying and will stop at nothing to get your money. Ms. Rose I urge you to reconsider. Reply Wired $7,750 us$ cash for booking of 5 luxury units and supervisor not returning calls and many emails. Vida Vacations Review: membership with vida - Complaints Board They include offers sounding too good to be true, well we are finding out the hard way that NOTHING so far has come into fruition. Ms. Gines, Emily at Emrealtyflorida.com, Desired outcome: Several sale representatives came to the table offering deals starting at $40K and went as low as $7000. (Kudos to the sales staff. They think that by threatening us with legal consequences we will cower and go away. Hi BBB: There seems to remain a breakdown in communication. We bought it to use there! Plus, vida was different because whatever weeks we didnt use from vida could be rented out through the same broker, which seemed like a safe bet to me. Concierge service: Its sleazy. In my opinion this is a nice resort, unfortunately they are liars and 100 yr contract does not have Profeco registration #, beware of vacation class s.a. de c.v, VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. A Members-Only - Vida Vacations They said they would do an equity research of our t.s. Read full review of Vida Vacations and 2 comments, they didn't take responsibility for their customers safety and health issues. BTW there is nothing in the contract that states we cannot retain assistance. [protected]@aol.com. Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. VIDA Vacation SCAMS. If they want us to be quiet they need to fix what they admit their sales team did to us. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us under 7, ooo dollars. Vida VacationsAbove The Law? Company Address: puerto vallarta. Welcome to personalized travel perfected. The cruise credits theyll incentivize you with are free but you have to pay a $1500 certificate redemption fee which is so sleazy and misleading. I have owned for 15 years and met many owners. After we finished paying our downpayment I called to make a reservation that's when I was told I would have to use breakaway weeks to get a 2 bedroom, but I could not use breakaways at any Grand Mayan we would have to exchange to another resort.
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