Click on speech bubble. This will bring up information about the show that you're watching. If exiting Peacock then resuming it later on, the closed captioning came back, regardless of what the setting was. In the "General" settings, there will be an option to turn off closed captioning.If you're watching a show on Peacock and you don't want to see the closed captioning, there are a few ways to turn it off. One way is to go into the settings for the show you're watching. This will bring up a menu of options. Mar 16, 2021. comment sorted by Best Top New Controversial Q&A Add a Comment [deleted] Additional comment actions. They dont necessarily have to display what is said in the video. One of those options will be "Turn off closed captioning. One of those options will be "Turn off closed captioning.". https://www.xfinity.com/support/articles/peacock-app-faqs, https://www.peacocktv.com/help/article/subtitles, https://www.peacocktv.com/help/category/watching-peacock, Example program where you experienced this (Movie/Episode/etc). Please let us know if you have any other questions. None of these methods worked. Nothing happened. The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. @ComcastJessie Thank you for your reply. 3. With the tip of your finger, pull up the playback options from the bottom of the screen. Click on the CC icon located in the bottom right-hand corner of the video player. To turn on or off the subtitles on the Peacock TV iPhone app, follow these steps: The changes should occur in less than 30 seconds. For additional information on Peacock please see this article. Here's a video how to use the Comcast Xfinity X1 voice remote to turn off close caption. Disable Closed Caption on Peacock on iOS or TVOS, Disable Closed Captioning on Peacock via Xbox One. If you're trying to remove the Closed Caption (CC) on Peacock, there are a couple different ways you can do this. Me too- I want to watch Olympics without captioning, please fix! Please, let me know if that helps! Tap on the "text bubble" (subtitles) button and turn the subtitles "On" or "Off.". Most of the recommendations include," click on the silver button in the middle." Can you please share what box model you have? Click left arrow twice left youll see the orange icon with on box click on it it will turn to off a!!!!! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. He fixed the problem. Closed captioning (which Peacock also refers to as subtitles) is available for content on Peacock. How to turn off closed caption on Peacock on Apple TV? Go to your Android device's Settings. Related Read: Why are dentists closed on weekends? Select Closed Captioning and press OK to enable it. And it's easy to fix by clearing cache. Turn off your close captions by talking to your remote. Tv. Have you ever tried watching a movie, and the traffic outside is too loud, or someone is making noise in the kitchen? I see the icon in the lower left hand side and cannot get to it to - Answered by a verified TV Technician . Can you provide a short step-by-step of how you are trying to turn on CC. I don't have a problem with other apps. I can definitely understand the frustration if you aren't able to turn off closed captioning and I would be more than happy to help. Friday: Morning showers. Try contacting Comcast about this problem: Our result was that they had no idea and all the things that they asked us to do really fouled up our tv such that they determined that we needed to have a technician come out to resolve the problem two days later. : @ComcastAbbie While I was having this issue, the directions you provided, only worked for that one viewing session. Does it cut? There are different ways you can enable or disable subtitles and closed captioning on Peacock, such as from Peacocks settings menu, your PC, iPhone, Andriod, or TV app. Open the Android Peacock TV app and sign in to your Peacock TV account. In general, subtitles are divided into a couple of types, which you have to learn before you set them up. now while watching an on demand show or live press the down button on the remote and then the left button on the remote to the rectangular icon of a spoken word and when it is yellow, press the OK button and select your options (for example "subtitles" = English. If you are still having trouble disabling the closed captioning feature on your television, you may need to consult your television's manual or contact the manufacturer for assistance. . Navigate to the Subtitles button using your remote and choose whether you want to turn them Off or On. In general, its just as easy to turn subtitles and closed captioning on/off on Peacock TV as it is on most other devices. If you can't find the CC options in the Settings menu, another way to remove the CC on Peacock is to simply pause the video you're watching. 5. Please make sure the navigation bar is selected and scroll to the left to the Text Bubble icon. We can not guarantee its completeness or reliability so please use caution. And now lets consider the situation where you decide to watch Peacock TV via Amazon Firestick. To do this, tap the three lines in the upper left-hand corner of the app. Heres how to set the subtitles on the Firestick. I didnt use pause button at all just middle operating button with four separate directional buttons and fixed in 3 seconds !!!!! Please fix this Captioning problem - I am having the same issue while trying to watch TV series. It can happen. 4. However, we have provided some general instructions below that should help you to disable closed captioning on peacock. I CAN'T get to CC on Peacock. Some remote controls have a button that allows you to turn off the closed captioning feature. while playing a video on your X1 Peacock app, press the down button on the remote and then left to the cartoon text icon. For me the conversation icon is on the bottom left and then I selected English subtitles. Such transcription will help in case of poor quality video and audio recordings when shooting with a hidden camera or without using a microphone. The consent submitted will only be used for data processing originating from this website. @user_34a057 Hi there! This tool is handy for posting any explanations of terms that are difficult to understand, footnotes, comments, and other additional information about the topic in question. I too am having the same issue on the peacock app. One way is to go into the settings for the show you're watching. In addition, have you followed the instructions above on trying to remove that option? Are you having issues with CC with the Peacock app as well, or just in general with your cable? If you have any trouble turning off closed captioning, you can always contact peacock customer support for help. Keep checking for updates to ensure you have the latest version on whatever device you are using. For additional information about the Peacock app on Xfinity X1 & Flex see here: https://www.xfinity.com/support/articles/peacock-app-faqs, If you are experiencing this on non-Comcast equipment (i.e. Scroll down to the "Settings" section and tap "General." Peacock's website says; "Note: Closed Captions set on the web will only be applied to the following devices: LG, Vizio, Xbox One, Playstation, and watching on the web. Click on the Select button on your Apple TV remote, Several options will pop up on your TV screen. For some, it disturbs the watcher who is not used to subtitles being shown on screen. If you see the subtitles have not loaded after this time, you can also refresh the page and check it again. 2 Press Menu on the TV box or remote control. If you are one of these people that dont like reading a lot of texts at the bottom of the screen and want to focus 100% on the content, then the option of disabling the closed caption on Peacock is a good idea. In your browser window, in the corner on the left, click on an icon, which will be labeled Comments. The text will be yellow if you move over it with your cursor. Next, press the resume button to get back into your program. Unplugging your TV box from the wall plate (not the back of the box), waiting 60 seconds, then reconnecting the power cord, will reset your TV box and force an update to push through. 2. Continue with Recommended Cookies. Please select "On." Using your finger, gently pull up to see the playback options at the bottom. That, or the major bug fix which should be proceeding apace. All I get is the video status. Now I have a Comcast adapter pluggted in and still . Copyright 2021 Splaitor Company. This is happening on my main TV and #2 and #3. All you need to do with a Roku device is use your remote to access subtitles. For a better experience, please enable JavaScript in your browser before proceeding. In fact, I can't even get the (orange) highlight to move to the 'speech bubble.' I have listed some instructions below, try them and let us know if it works! why can't I get closed caption on Peacock. The significant benefit of streaming platforms such as Peacock TV is portability. In any event, I am no longer having this problem with the Peacock app. Required fields are marked *. With the tip of your finger, pull up the playback options from the bottom of the screen. Still can't get rid of closed captioning on peacock. Scroll down to the "Settings" section and tap "General." Also, we ask that you please ensure that Closed Captioning has not been turned on on your actual TV. Works with other on demand and streaming channels. "hit the OK button on your Xfinity remote to pause it. Press the down arrow until the second menu screen appears. A premium product that doesnt work properly has absolutely no value to your customers. I do not know what you are talking about in these instructions. If you're still having trouble, you can also try turning off closed captioning in your browser settings. If you use Roku, the steps will be the same. cannot get subtitles on while playing yellowstone on tv an how to get commercials off. The LG smart TV remote works very similarly, as it too has the OK button in the middle, where you can navigate to the subtitles section on Peacock TV. HERE It IS !!!!! Scroll to the left to the text bubble icon, select None. When I cast from my phone, there's a subtitles button right above the play/pause. One of those options will be "Turn off closed captioning. I have tried the center button and clicking on the left arrow. How to turn off closed caption on Peacock on Roku? 1. I am having the same problem and that did not work. To access Accessibility Settings: Press the B key on your Xfinity remote to reach Accessibility Settings. Disable, enable or customize the captions. We are more than happy to assist you with getting your features working while watching Peacock. Now click to Hearing/Audio. Now click to disable the captions, customize or enable the subtitle feature. Closed captions are an excellent choice for those who have trouble hearing or understanding a particular language. Pull up the playback options with your finger. Friday: Morning showers. The first way is to go into the Settings menu and look for the CC options. I get no closed caption. "Hopefully we can turn that around." A look at the Dover weekend schedule: Dover Motor Speedway (Cup and Xfinity) Weekend weather. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Okay, so I hit the pause button and then the down arrow. Click on the choices, which will be On or Off, depending on if it is on or off already. "Hopefully we can turn that around." A look at the Dover weekend schedule: Dover Motor Speedway (Cup and Xfinity) Weekend weather. When the service menu comes up, nudge the CC option to CC1. you need to click twice on the < button to get to the text bubble. You can also disable and enable the subtitles and closed captioning if the movie or show is paused. To turn off closed captions on Peacock from the official website you need to follow the steps given above. Vocational, Technical or Tra. Gently tap on the text bubble, which is the subtitles button, and turn them either Off or On.. If you are hearing an extra narrator describing the action or setting in a show you're watching, you may be hearing the Audio Description Service or Descriptive Video Service (DVS), which is made available to audiences who are blind or visually impaired. If youre watching a movie on Peacock TV on your computer browser, heres how that works: Changes get applied in a maximum of 30 seconds. Despite this, Peacock also offers a paid version without advertising. Captions won't turn off. Yes! Exit the Settings app if you're done. The first type implies that the words are initially built into the video sequence at the stage of video editing and are an integral and inseparable part of the overall picture. Click on the icon named text bubble, which is, in this case, the subtitles button. While watch a show hit center button, left arrow then down arrow. First of all, its a great way to help users with hearing loss read and understand what is being presented. Turning off closed captions on Peacock is easy to do if you follow the steps above. You have the option to watch any of their content using any device, including your iPhone. Hello, @daveingeb. Its owned by NBCUniversal, which in turn is a subsidiary of Comcast. Tap middle of main menu bottom diver square or what ever you have with center button and four way scroll arrows ! Many computer players can include external subtitle files, allowing you to select exactly the amateur translation you need for an officially untranslated movie. you did not give enough information. Heres how to figure out what kind of subtitles you have and whether you can set them up. You can change the audio language and subtitles. Highlight Settings (the gear icon) and press "OK". Many Andriod users enjoy Peacock TVs wide range of quality content, but things are different when you need to turn your subtitles or caption on and off. Once you select this option, you can exit the menu, and closed captioning will be turned off. It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku. Or show me how to get it, why can't I get closed caption on Peacock. This also helps out those who are not born in America or whose primary language isnt English or who are deaf. In the bottom right corner of this screen, you should see a closed captioning icon. Reach out if you need anything else. Subtitles to None, doesn't work.. Now, press OK when it turns yellow. @fayjoe1 wrote: How do we turn this eature on? Subtitles to None, doesn't work. You can download Peacock TV from the Amazon App Store on the Firestick and sign in to your account. Another way to turn off closed captioning is to go into the app's general settings. Hello, @stoutporter. Please let us know if you have any issues, or any other questions or concerns, and we would be more than happy to help in any way we can. To turn the subtitles or closed captioning on or off on your Peacock iPhone app, make sure to follow the steps below: Open the Peacock app and click on a show or movie to watch it. If you're watching a show on Peacock and you don't want to see the closed captioning, there are a few ways to turn it off. Simply select this option and the CC should no longer be visible. Call 711 for Customer Service if you are deaf, hard of hearing or have a hearing or speech disability. In contrast, external subtitles or soft subs are a method of overlaying the subtitles on the picture during playback, with the subtitles themselves being stored in a separate file (or a separate stream in the video file). This will bring up a menu. To access subtitles and closed captioning, open the program or movie in question and select the Subtitles or CC button from the menu (depending on your platform). "Another way to turn off closed captioning is to go into the app's general settings. I went to settings and clicked captions off. Manage Settings THAT TV HAS THE MAIN BOX. Closed captions are a great option for when you want to watch Peacock without disturbing others in the room. You could change the audio language and other subtitles here. Remember, you must first download the Peacock TV app from the Google Playstore. He was injured racing in a series Larson co-founded . Peacock turn off subtitles!!!! Can you turn off closed captions on Peacocks official website? Peacock can be a little different when it comes to turning that feature off. Select the Settings icon (it looks like a gear). Yes, Peacock TV provides subtitles across all available platforms. "Hopefully we can turn that around." A look at the Dover weekend schedule: Dover Motor Speedway (Cup and Xfinity) Weekend weather. The main feature of the service is its budget. 4. Comes into the screen and other options. https://www.peacocktv.com/help/article/subtitles, Press select or down (while watching a video). I can definitely understand the frustration! Also on Roku TV all interfaces are almost similar in principle, so it shouldnt be difficult. In the bottom left corner of the browser window, click on the. Then, scroll to the left text bubble icon and select None.". If youre streaming Peacock on your Apple TV, you will need to use your TVs remote to manage subtitles and closed captioning. Anyway, now I know how to turn off closed caption on peacock, thank you, I like subtitles, but sometimes I want to turn it off. There is a bug in the Peacock app which needs to be brought to Peacock's attention. Tip: You can turn the subtitles on or off even if you pause the video. If you're watching a show on Peacock and you don't want to see the closed captioning, there are a few ways to turn it off. While playing video on Peacock, press down on your remote control and move to the left until you get to the rectangular icon. Furthermore, subtitles can be a peacemaker if you watch something late at night and dont want to wake anyone up. Select Closed Captioning Options to edit text. Thank you for posting your Peacock question here. A recent update to the X1 app fixed this problem, at least for me. These instructions refer to the buttons on your X1 Remote (Down Arrow and the button in the middle of the arrows). Therefore, you can easily find the subtitles button. It shows you when music is playing (note symbols, soft music playing, etc.) Captioning is a feature that allows translations for the hearing impaired. Any action you take based on the information found on cgaa.org is strictly at your discretion. Launch the Peacock TV app and start the content you want to watch. ! . Are you still seeing this issue? Continue with Recommended Cookies. On some HD TV Boxes, this is labeled Subtitle Setup and may be on the second page of the Setup Menu. I see two different instructions for turning off the "Closed Caption" in Peacock. It doesnt matter which device youre using; subtitles are always an option if you need them. How do I enable closed captioning. 1 Turn the TV box off and leave the TV on. Select Browse, then movies. Peacock not showing up on LG smart TV, Quick Fix, Slide your finger down on the remote trackpad. ), people sounds (Over here Dave, Jump, etc. Closed captioning is a great feature for those who are hard of hearing or who want to improve their understanding of a television program. When you turn on closed captioning on Peacock, the captions will appear below the screen line throughout your viewing experience. Click on the icon named "text bubble," which is, in this case, the subtitles button. I understand that you are all inquiring about using closed captioning on the Peacock. One is to ensure that their video player is set to a high-quality setting; this may result in less need for closed captioning, as the dialogue will be more distinct. How on my Samsung remote do I change language on Yellowstone via peacock, I know to pause and toddle over to text icon but after that I cant get any button to change from Spanish, please help? Only thing I am having an issue with. I have repeatedly turned them on with the CC balloon, but nothing happens. I hope your Friday and week are going great so far, aside from these apparent issues you were experiencing turning off the subtitles. I understand that you have tried the steps outlined in this thread. However, it might be challenging to keep track of the dialog unless you use headphones. How to turn off closed caption on Peacock on Firestick? How to Turn Subtitles On or Off on the iPhone Peacock App, How to Turn Subtitles On or Off on the Android Peacock TV App, How to Turn Subtitles On or Off on the Roku Peacock TV App, How to Turn Subtitles On or Off on the Apple TV Peacock App, How to Turn Subtitles On or Off in the Peacock TV App on a Smart TV. To do this, go to the menu in the top right-hand corner of your screen and click on "Settings." They can be of any size and color. Peacock TV subscribers are fortunate to get an intuitive and minimalist interface. ), and more. 3 Navigate to Closed Captioning and press the right arrow to Enabled or Disabled. We suggest you send your feedback to the Peacock channel for them to update their channel. If I am successful turning that off per the instructions, exit the app, wait a few minutes then go back in the app, the closed captioning is back on again. I have followed the instructions, but it doesn't give me option to disable! The first way is to go into the settings menu for the show that you're watching. If you do not see the changes immediately, do not stress. 4. This will bring up a menu. etc. . Another way to disable closed caption on peacock is to use the playback controls. If you are enabling or disabling the subtitles and captioning, the process remains quick and easy: Peacock is well known for its user-friendliness, and turning subtitles and captions on and off as you go isnt difficult once you get the hang of it. Click on Subtitles & Captioning or Captions. This will depend on the device youre using to stream Peacock. Choose the title you would like to stream and select it. I do not see any way to scroll left for any kind of an icon. To turn on audio descriptions, click an option under "Audio", and choose the audio language you want. This will bring up a menu of options. This video features American Sign Language (ASL) for Deaf / hard of hearing. Disable closed captioning. Press "OK" to toggle the feature to "On" or "Off". If you're watching a show on Peacock and you don't want to see the closed captioning, there are a few ways to turn it off.One way is to go into the settings for the show you're watching. There is no one-size-fits-all answer to this question, as the process for turning off closed captioning on peacock may vary depending on the device you are using. That's a quite common problem on Smart TVs. On your PC, sign in to your Peacock account through your browser. Turn Captions On or Off Using the X1 Accessibility Settings Menu. I hate closed caption! I finally got this to work base on an email from Peacock Customer support: Can you please try unplugging your Xfinity device from the power source and unplug your internet router for at least 60 seconds? There are several types of subs on different video hosting sites: embedded and external. To turn off Subtitles, press the pause button on your remote and this should bring up a navigation bar. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How do I get closed captioning on Peacock.? If through Peacock please follow these instructions: Im having the same issue. You should change the channel and trigger the changes. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Friday: Morning showers. Its working for now. Since they are enabled by default, the user doesnt need to do anything to activate them. If you want to turn on or remove subtitles, the process is pretty straightforward: Many people rely on the Amazon Firestick to have all their streaming services in one place. Tap on the text bubble button and turn subtitles On or Off. Steady rain in afternoon. Nothing will get rid of closed captioning on Peacock. Welcome screen, browse section, etc? It appears to be an XFinity issue. Absolutely useless to me as I have vision problems that don't allow me to read the cc. Great, my wife likes to have subtitles on, but I don't like them when I watch the game. After that, It should show Subtitles, select NONE, and you should be set, I can't turn off the captions either. When I press down button nothing happens it will not move down? Then wait 30 seconds BEFORE getting out of that setting. The process is easy if you follow the steps below. Streaming your favorite movies and shows on Peacock is generally easy, and they include key features, such as subtitles and closed captioning. Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels.
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