An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. Grace B. Hou, Secretary IDHS Office Locator. Subject: Escalation Request - REQ Ticket # Provide the Incident number. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. For instructions on how to do that while working remotely, visit remote work FAQs. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the User ID Revoked. Ordering Information Technology Services - doit.illinois.gov Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. SRS of Illinois Report all suspicious activity to DoIT.Security@illinois.gov. State of Illinois - Digital ID - Non-resident menu It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. All past Reminders of the Day are posted out here, as well. To begin the password recovery process, choose one of the following options. These are examples of when a helpdesk ticket is needed. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. If no response, the ITSD Manager escalates to the next level of DoIT Management. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. Someone from . " " has been revoked. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. Support Overview - doit.illinois.gov IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. Enterprise Desktop Services. Benefit Choice is open thru the end of May 2020. Happy Friday! Chicago: 312-814-DoIT (312-814-3648) The device allows for remote access and does not require any additional configuration. The registration process for State of Illinois Digital IDs begins here for all users, If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. DoIT targets to provision in accordance with Request Fulfillment guidelines. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Together, we can build a strong cyber defense for the State of Illinois. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. More information is posted on the DoIT Remote Work page. Agency - Illinois Be sure to explain you are resetting a password for the IDPH Web Portal. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. There are many FREE Apps and online/virtual options available at this time. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. FOIA Requests - doit.aem-int.illinois.gov The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Please turn on JavaScript and try again. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. As always please consult with your doctor before starting any exercise. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. Governor Pritzker Ends COVID-19 Public Health Emergency Proclamation All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. Webex may be a new experience for some and there are resources available to help users. IDHS Help Line 1-800-843-6154 For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. both Illinois residents and out-of-state users. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). LEADS 3.0 - Illinois State Police In the meantime, please keep trying to connect via Citrix. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Many of you are approaching the time to reset your user password. From identity management, administration of the statewide network and creating agency resiliency plan. Grace B. Hou, Secretary. Staff will respond to service requests during the published Business Hours. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . State of Illinois Digital ID Login Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Manage External, SPS and RACF Accounts DoIT Identity Management (DIM) can be used to reset passwords and unlock your RACF account used to sign onto Mainframe systems. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. May 21, 2020Its important to take care of your health and wellness during this time. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. There is no right to privacy when accessing or using this system or any of its components. Remote Work Reminders - Collaboration Tools - illinois.gov May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. Chicago: 312-814-DoIT (312-814-3648) It looks like your browser does not have JavaScript enabled. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. Increased phishing alert! Digital ID Registration and Recovery A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. This will prevent unidentified telephone connections (i.e. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled.
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