How to use your eBay earnings to purchase shipping labels. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. The seller has 3 business days to get back to you. If your seller is sending your item using a tracked delivery service, you can follow your items progress all the way to your shipping address. Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. When your return request is accepted, we'll send you an email with the subject "Send the item back". Select your reason for returning the item. If the delivery address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. You'll receive a confirmation email once you've created the request, which will include a link to view your request details. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Item Package Dimensions L x W x H 7.8 x 6.7 x 3.6 inches : Package Weight 0.4 Pounds : Item Dimensions LxWxH 8 x 5 x 2 inches : Item Weight 0.4 Pounds : Brand Name The Adidas Mexico green jersey 2022 features the new crest of the Mexican national team, which was unveiled in December of 2021.White and red are also used for . From the request details, select Close your request and choose your reason from the dropdown menu. Try to work things out with the seller. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Tip If you want to bid on an auction or send a Best Offer to a seller, you'll need an eBay account, You pay for the item using PayPal, a credit or debit card, Apple Pay, Google Pay, Afterpay or Zip. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . When your return request is accepted, we'll send you an email with the subject "Send the item back". But they don't have to disrupt your businessor your profits. Learn more about our Condition of returns policy. Free delivery and returns on eBay Plus items for Plus members . wikiHow is where trusted research and expert knowledge come together. We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community. Check the listing to see the seller's full return policy, including how long you have to request a return and any other conditions. The condition of the returned item is important, so repack it carefully. Seller information See other items cuff david yurman 7 inch diamond bracelet Condition: New without tags David Yurman Store Details. You can also see the status of your return by going to View order details in your order confirmation email, then selecting Resolutions. When an item doesn't arrive or you need to return something: If you want to return an item, or if something's gone wrong with your order, the first step is to open a request from your Purchase history. Maps & Directions. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original postage cost. For more information, see our Condition of returned items policy. Trading Cards Image Detection Feature. Learn everything from how to sign up for free to enterprise use cases, and start using ChatGPT . This article was co-authored by wikiHow Staff. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. You can also select View order details in your order confirmation email to see the latest tracking updates. You can use yourFacebook, Google, or Apple account to quickly sign up for an eBay account. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, USPS to replace First Class Package, Retail Ground, Parcel Select with Ground Advantage Summer 2023. Make sure you send the return by the date in this email to avoid any delays or issues in the refund process. item sold yesterday and the buyer selected usps parcel select for A dialogue will open as you type your search terms. Select View order details. You can: Tip Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. and find the item. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. 1 view | 10 similar | 0 following. Does e-Bay provide shipping discounts when buying postage. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. Free standard shipping with $35 orders. This is the email we sent at the time of your purchase with all your order details. is that really Instructions here >> Get help if you bought as a Guest. Select your reason for closing the return from the dropdown, and add . You'll have a return shipping label, which will go on the outside of the package, as well as a return packing slip, which will go on the inside of the package. Yes, but ask the seller first whether they offer a refund. been selling items singularly and have been charging a flat rate for Is there any way If you're responsible for purchasing the return shipping label, make sure you use a tracked service and add the tracking number to your return request. So if the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. eBay for Business podcast; eBay for Business YouTube; eBay for . 8.5x11 pdf. It should be under "Contact Seller.". If your item arrives, or if you've changed your mind and no longer want to return your item, it's easy to cancel your request. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. Returns, items not received, and refunds for buyers. Sold and shipped by Big Dot of Happiness. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. 3. You can check back regularly to see the seller's response and to find out what you need to do next. You can also check the progress of your return request at any time. 4 min article. Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund even if the seller doesn't accept returns. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. You won't be able to re-open the request once it's closed. moment, Oh, Ship! If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. . If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Maybe it's just not totally you. See the Abusive buyer policy for more examples of activity that we don't allow. 1. the MyATT app is not usable for prepaid. If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. First: share to improve GetHuman8331130's odds. Send you a message The seller may ask you for some more details about your return request. You can also check the status of your request by going to View order details in your order confirmation email, then selecting Resolutions. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Check the seller's return policy in the listing to see who is responsible for return postage costs. If you can't find your guest order confirmation email, select the button below and we'll . I created an account and opened a case for item didn't arrived asking for a full refund. If you bought an item on eBay as a guest, you can still request a return or report that an item hasn't arrived, and the seller should help resolve your issue. If you need to return the item you bought, you can open a return request through the order confirmation email you received. Your guest purchases will still be managed separately, but you'll find all your future purchases in My eBay. Most sellers are happy to work with you, but if you're unable to resolve an issue or the seller doesn't honor their stated return policy, you may be eligible for eBay Money Back Guarantee. How they can respond depends on the reason for your return. If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for eBay Money Back Guarantee. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. The seller has 3 business days to get back to you. Here's how to start a return for an item you bought as a guest: Open the order confirmation email you received when you placed your order, and select View order details. You can also link your PayPal and eBay accounts so you dont need to enter your details each time you pay at checkout. Fill in your delivery address, email address and payment information. If the delivery address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. GetHuman8331130's Refunds and Returns issue with eBay from April 2023. Get up and running with ChatGPT with this comprehensive cheat sheet. these guys are pretty straightforward. bubble wrap. Finally, expect to wait up to 6 days after the seller receives the item to get your refund. Returning Items. - opens in new window or tab. View cart for details. We use cookies to make wikiHow great. I Most sellers refund as soon as they get the item back. I sold a few items To return an item on eBay, start by signing into your account and pulling up your order under Purchase History on the My eBay menu. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. 2. You can also start a return request from your Purchases in My eBay. Learn more about our Condition of returns policy. Dec-12-2013 11:17 AM. References. There are several ways you can send an item back to the seller. Monthly Chat with eBay Staff. If you don't have an eBay account, or didn't sign in to your account when you made a purchase, you can still request a return or report that an item hasn't arrived. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you've changed your mind about an item, check the listing for full details of the seller's return policy. What to do if you provided an incorrect delivery address. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. Make sure you send the return by the date in this email to avoid any delays or issues in the refund process. To find the item you bought, look under "My eBay" and "Purchase History." If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details. Depending on the seller's return policy, we may put you in touch with them directly. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. The subject line starts with "Order Confirmed". For more information about who pays for return postage and how to send the item back, see return postage for buyers. You can add a message to the seller and also upload up to 10 photos showing the item's condition. By using our site, you agree to our. From the More actions dropdown menu, select See request details and then Close your request. Select your reason for closing the return from the dropdown, and add . copy the tracking number and take it to the carrier's website. Here's how: Go to your Purchases. A dialogue will open as you type your search terms. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. From the More actions dropdown menu, select See request details and then Close your request. What to do if you provided an incorrect delivery address. It's easier to shop on eBay and keep track of your purchases when you have an account. Select your reason for closing the return from the dropdown, and add details if you want to. Refunds go back to your original payment method and are typically available within 3-5 business days. You can find more information about returning an item in our article on getting help with an item you bought as a guest. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. I have made over 18 calls for assistance and messaged my order because shipping was more than they expected. There are several ways you can send an item back to the seller. If you haven't received your item, you can check to see when it's due to be delivered. See how to check the status of your return. If the returned item is used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. The item can be purchased using Buy It Now. Don't forget to seal up the item with packing tape. Most sellers refund as soon as they get the item back. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. View related content below. The seller hasn't responded to your request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted your return request but didn't provide a return postage label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days, From your order confirmation email, go to, From the email you received when you opened the request, go to. Mar-20-2013 04:43 AM. Refunds go back to your original payment method and are typically available within 3-5 business days. First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. The subject line starts withOrder Confirmed. Read our article on getting help with an item you bought as a guest. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. For sets and bundled items, if something's missing, you need to open a return request instead. If you can't find your eBay guest order confirmation email, contact us and we'll be happy to help. If the seller has already dispatched the item, they won't be able to cancel the order. ebay customer service on their facebook page. Here you can discuss all things shipping with other members. I was shipping to Canada and when I printed the label ebay had entered Here are the main reasons you might ask us to step in and help: Don't leave it too long to ask us to step in and help. Address. More shipping tips from your fellow sellers! Select your reason for the return and select. access eBay community resources, such as discussion boards. Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund. Last Updated: March 29, 2019 Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. The subject line starts with "Order Confirmed". Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. We work hard to make returns smooth. . Find out more about signing up for an eBay account. This is the email we sent at the time of your purchase with all your order details. Many sellers require you to pay for return postage. correct. The subject line starts with "Order Confirmed". We'll automatically close a return request if there's been no activity. You can add a message to the seller and also upload up to 10 photos showing the item's condition. Learn more about using your mobile number or social accounts to get set up on eBay. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. . You have up to 30 calendar days from the estimated delivery date to report that an item hasn't arrived. meaning I cannot print to my label printer. For advice on how to find an eBay shops return policy, read on! Find the email with the subject line starting "Order Confirmed". Unfortunately I cannot receive a shipping label that is 4x6 from eBay . Select View order details. How they can respond depends on the reason for your return. We need an option to choose between the new packing - opens in new window or tab. slip format and the old concise format. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History. How you request the return depends on how you bought them. On that page, you can find "Return Item" in the middle of the page. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. Copyright 1995-2023 eBay Inc. All Rights Reserved. When I make a new listing, the item location shows my previous Your item didn't match the listing, or it arrived faulty or damaged. Most of the time sellers will be able to resolve your issue, but if they haven't responded after 3 business days or they haven't been able to fix things for you, we're here to help. Enjoy! Once you've opened a return request or reported that an item hasn't arrived, the seller should respond within 3 business days. If you have paid for your item using a guest account then you will need to contact us directly. Print out the return labels.
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