We contacted the MTA and Bill called his local assemblywoman Stacy Pheffer-Amato's office, which has been inundated with complaints about E-Z Pass fines. I have one friend who is being charged over $15,000 of tolls and only $3,000 of that amount is the actual toll amount and the rest is all fees! Call the Customer Service Center at 877-643-9727 or submit your question online at. I was assured that a new bill would be available online in about 24 hours and I could pay it then. Therefore, it is highly E-ZPass Vuolo got a call on Jan. 7 from a customer service rep who said her office reviewed his complaints "with a fine-toothed comb.". Fifty cents times five thousand percent will give e - z pass the twenty five dollars violation charge. Each time he answered a violation, it showed the toll fee was charged to his account -- his account was always in good standing -- and the administrative fee was waived. As your vehicle passes through, your E-ZPass account is charged the proper amount. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. $200 in fees for $3 in tolls. There are 17 states connected within the network, making the system hugely convenient for those who travel long distances, mainly if their roads include toll lanes, bridges, or tunnels. Carolyn Rodriguez-Dondero.is livid she's in collections after she says she wasn't warned she even had violations. "It's an entangled conundrum of a mess," laments Brienza. The standard price for an E-ZPass Administrative Fee varies depending on the state. However, we can tell you the standard price for it is $50. Still, getting multiple toll violation notices in the same year can be pretty expensive. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. Administrative Fee Amount; COLEMAN BRIDGE: $1.50: DULLES TOLL ROAD: $0.00: I-64 EXPRESS: $1.50: I66 INSIDE BELTWAY: $1.50: For additional information, please visit the E-ZPass website: www.e-zpassny.com, This page is available in other languages, P.O Box 149001, Staten Island, NY 10314-9001. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. Here's an an example. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. Bill was seeing red when orange envelopes kept coming even after he says he paid the tolls. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. The violation notices continued, with a new one arriving on Aug. 27. Anyone with outstanding toll violations incurred onRoute 1 or I-95 from Jan. 1, 2014, to April 30, 2020, is eligible to participate in the program. I was told to send fifty dollars and the two dollars in tolls and they would waive a one time deal of twenty five dollars. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. Will I get a discount on NH tolls if I use my transponder from another agency? I-66 Outside the Beltway is Now Open. We're looking forward to hearing that things stay corrected. "They've changed their procedure and are providing additional training to the employees involved to make sure it doesn't happen again," Feeney said. "To leave the airport, there's tolls. WebThe E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & At the same time, first-time offenders may get away with it and pay only the tolls total cost instead. WebContact Information. Usually you just go online and process the violation under your EZpass account. Instead, I was told I'd need to ask for the exact rate when I picked up my car in Boston. To come back in, there's tolls. He included copies of his previous letters and once again requested a new transponder. Look for information across the internet. Privacy Policy Carolyn said that didn't happen in her case. The correct way to get the fees waived is to send E-Z Pass a brief dispute dispute (return receipt requested) along with your payment by check. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. If it happened to me, I myself, would simply pay it and next time I saw my relative I'd tell him or her to try to be more careful. We'll run a soft credit check to find special offers, but it wont affect your credit score. Then he received another violation notice. And another. This same day I drafted and sent copies of my original payment and violation stubs and noted again on Section B that I was submitting proof of toll payment and continue to dispute the $50/ea Administration fee(s). TOMS RIVER, NJ Due to a contractor error, about 79,000 New Jersey toll road and bridge customers were incorrectly charged administrative fees under the emergency toll-by-mail procedures put in place this spring to help slow the spread of COVID-19. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. How are customers held liable for scanners at the bridges, tunnels and thru-ways not properly reading customers vehicle tags? The E-ZPass system is used widely across the Midwestern and Western areas of the United States. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. And another for Sept. 12. Each toll violation results in the following: A civil penalty surcharge of $12.50 is added if the toll violation remains unpaid after 42 days. What lanes can I use at the toll plazas? DE Department of Transportations toll violations (not paying toll/going through ez pass without $ on account) used to charge the $1.00 toll and a $10 fee admin fee for running the toll. This is highway robbery," he said. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day up to $19.75 per rental period, Pay by plate: Pay each toll, plus $3.95 admin fee per day you actually incur a toll -- up to $19.75 per rental maximum admin fee, Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month, Pay by plate: Pay each toll, plus $3.95 admin fee per day of your rental period -- up to $19.75 per month, Rent an E-ZPass: During my booking, an agent on the phone said the all-inclusive toll fees "range from $8.99 to $21.49 per day" and that they couldn't provide an exact price at booking. "No pun intended. Vuolo wrote to this new address on Oct. 22. On 8/29/22 I received another Prompt Attention bill. Paying $37 for two tolls was better than $60, so we opted for this option. Mobile Alerts sends notifications for low balances, failed payments, successful replenishments, increased replenishment amounts, and payment method expirations. If you don't want to go through the hassle of getting an E-ZPass, renters may be able to pay the toll directly to the toll agency to avoid the convenience fee charged by the rental car company. E-ZPass MA Charges If it has, the toll will post to the customer account at the E-ZPass rate and no violation notice is sent. I pointed out this absurdity to the agent, and he shared another option: "You can go without the E-ZPass and just go through the tolls and pay $18.50 each toll you go through." he asked. How do I get additional mounting strips? In the time since I got the $100 in toll violation fees, I got EZPass and got a transponder, so I hoped the toll could just get charged to my new EZPass and the fees They will have 60 days from the date of the letter to settle toll debts. Vuolo contacted the United States Postal Service to make sure the letters were received. Tolls by mail and excessive "administrative fees". The websites for both Dollar and Thrifty only refer to ". Submit a complaint and get your issue resolved. I understood a fee would be due if payment was not made by due date. 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. Parking fees of less than $20.00 will be deducted from your E-ZPass account prepaid toll balance, while any Freedom of Information Act | "If you replenish your E-Z Pass they take the balance (due) at replenish," remarks Brienza. Please view our advertising policy page for more information. Have you been Bamboozled? On Oct. 5, Vuolo wrote again, and again, his letter went unanswered. Maybe NHDOT has no authorization to issue speeding tickets. Open and complete your form directly in your browser faster than ever before with the editor toolkit. Whenever this happens, you will receive a toll violation notice that requires you to pay an administrative fee (for the infraction) and the tolls total cost. Still, whatever the case is, you must wait until you receive the toll violation notice before taking action. WebRefer to this step by step process to sign up for an E-ZPass: Go to the E-ZPass website. On Aug. 17, Vuolo sent another letter, repeating what he said in the first letter, adding the new violation notices and again requesting a new transponder. WAI Compliance | Plus, your own feed of TPG content. This needs to stop and I need your help spreading awareness. He kept getting violation notices from EZ Pass and thought his transponder wasn't working ot there was a toll machine malfunction, but E-ZPass hasn't responded to his inquiries. While we reviewed the records, Vuolo Vuolo said he checked in with the post office on that day, finding another return receipt that was never returned. However, we can tell you the standard price for it is $50. Links may open in a new window. The MTA recommends E-Z Pass customers sign up for mobile alerts that send email or text notifications when a balance is low. It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Carolyn said that didn't happen in her case. "We cannot process your request at this time," an E-ZPass email response said. Find the right card for you. EZ-Pass to Refund 80,000 Administrative Fees Charged During COVID-19 Pandemic. "I'm now up to 25 violations with my account in good standing due to your faulty equipment, questionable charges and incompetent customer service center.". Transponders will not be active immediately. Then Aug. 13, he noticed an "unpaid toll" light when he drove the Turnpike, so he expected yet another violation notice. The spokesperson provided a further explanation of our experience. The agent told us that the rate is applied to the entire week-long rental period no matter the number of times the toll pass is actually used. A week later, the online invoice still showed a $59.99 balance due and my credit card was charged for this full amount. "We worked closely with our customers to resolve these situations and waived all initial violation fees once we received full payment for tolls owed, a courtesy we are providing to assist our customers in the transition to Cashless Tolling. Does Enterprise Check Your Driving Record? The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. If unpaid after 60 days PREVIOUS REPORTING:$200 in fees for $3 in tolls and potential jail time. Select Sign Up Now. The maximum speed is 25 MPH. All Rights Reserved. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Pay by plate: If you decline the PlatePass program, the terms say that the "highest, undiscounted applicable toll rate" will be charged, with a $15 per toll admin fee, up to $90 per rental. I opened an account some time ago, but I have no. I pre-recorded message kept telling me how busy they were and that I could go online to pay or dispute the violation. Vuolo tried to get an answer online on Dec. 4. The people in collections say they have no way of waiving the fee; however, that is a complete lie and these collection agencies and EZ Pass New York are taking advantage of people with these cash less toll lanes and hitting people with over thousands of dollars in toll fees which they won't waive which is unfair especially if your an EZ Pass account holder. Can I swap my transponder between two or more vehicles? But alas, no response. They will require between 48 and 72 hours to be activated. Discounts on many of the roadways offering E-ZPass including the New York State Thruway Authority, MTA Bridges and Tunnels, New York State Bridge Authority and Port Authority of NY&NJ crossings, Saves fuel, while reducing congestion and emissions, You will receive your tags and account profile in 5-7 days, Credit Card or Checking Account Information which you will use to fund the account. He's been trying to get E-ZPass to respond to his complaints about violation notices. The check or money order must be made out to the U.S. Treasury. transponder today. You can also contact Danielle Leigh directly: Email your questions, issues, or story ideas to 7OnYourSideDanielle@abc.com, American Airlines pilots vote to authorize strike, NYPD detective dies after spending 33 years in a coma, Officials, workers rally on May Day in New York City. I learned that the fees can vary wildly: To make these policies more understandable, let's take our example of a week-long rental from Boston airport with one toll at the beginning of the week and one at the end. To open an account, however, you need to have a vehicle license plate to associate with it. There is no phone number and I hesitate to go there only to wait in an endless line, then to be told they cant discuss or resolve this with me since they dont have my fathers permission to speak with me. The agent at the Dollar Rental Car center near Logan Airport in Boston told us this with a straight face. The amnesty program allows drivers to instead pay a fee based on their number of toll violations. E-ZPass is Expanding! In cases like this, it would be best to collect all the proof you could surrounding your case, then contact your customer service center to file the dispute. However, even if thats what happened to them, your case may not end up the same. I had made the mistake to use this route and found owing seventy five dollars. That's the $15 per toll administrative fee plus a $2.95 toll as the rental car is registered as a commercial vehicle. Every once in a while something goes kablooey with an E-ZPass transponder. If that wasn't bad enough, every time he tried to correct the situation in writing with E-ZPass, he was ignored. Pay by plate: Pay each toll plus a $25 admin fee per, Rent an E-ZPass: Pay each toll plus a rental fee of $2.95 per day, including days no toll is paid, up to $14.75 per month, Pay by plate: Pay each toll plus a $2.95 admin fee per day of your rental period -- up to $14.75 per month maximum admin fee, 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. On 8/22/22 I called and called the phone number the E-Z Pass statement and online provide to me for Customer Service/violation. What do I do? Are Delaware's toll fines fair? I recently received a We asked the New Jersey Turnpike Authority, which handles Vuolo's E-ZPass, to review the customer's records. EZ PASS NY Every single day EZ Pass is taking advantage of customers, either their machines at Other oddities happened with Vuolo's transponder. We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. BALTIMORE, MD (April 27, 2022) Two months after the Maryland Transportation Authority (MDTA) Board approved a new Customer Assistance Plan, the agency is continuing to offer a civil penalty waiver grace period for customers who pay their unpaid Video Tolls by 11:59 p.m. November 30, 2022. I understand that New York City is a metropolitan area and a very busy and expensive area; however, there has to be a fair system where you can pay your toll's and avoid fees or have your fees waived if you are an EZ Pass account holder. For example, those with 10 or fewer violations can pay a $60 amnesty fee plus the cost of the original tolls instead of the administrative fee and civil penalties. Youll just have to wait on hold for a long time. Get an E-ZPass - The State of New York This petition starter stood up and took action. Violation Dispute Letter Sample There are only two possible outcomes: will you pay for the toll or file a claim? You could try appealing and explaining to EZ Pass and hope they'll waive the fine. Supplies can be picked up at any of the three local walk-in centers located in Concord, Nashua and Portsmouth. Cashless Tolling has generated significant and sustained improvements for motorists and the environment through decreased travel times, reduced congestion, lower carbon emissions, and has improved safety throughout the system. Delaware drivers can settle toll debtsfor a fraction of the cost as part of a one-time amnesty program. Since you do have an EZpass now it is quite easy to have the fee waived. Thousands in fines causing commuters E-Z Pass exasperation I cautioned my brother that many tolls no longer have cash lanes but that we would be billed by license plate and I would pay the tolls. WebTo dispute the administrative fees, the customer will need to print, sign, and date the back of the violation notices and why she is not responsible for paying the administrative E-ZPass New York - Terms & Conditions - Individual Accounts This time, I was sure to sign and date the form and directed someone to call me to discuss this since I cant reach any E-Z Pass CS rep by phone. MDTA will again refer unpaid toll bills and late fees to the Motor Vehicle Administrations central collection unit starting Dec. 1. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The toll fee would be assessed and the administrative fee was waived, again and again. Drivers can arrange to make payments on the amnesty balance. He noted that he had sent four complaint letters to the other address, return receipt requested, and none were answered. Improve earnings, maximize rewards and track progress toward dream trips. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. On June 24, 2015, his statement was charged twice for going through different exits on the New Jersey Turnpike -- on the exact same date at the exact same time. The E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Regulations. If so, your processing/administrative fee will be waived. What do I do? Our editorial policy at TPG is not to accept free travel from providers, so I declined the offer. That means we went through exactly one toll during our rental -- as confirmed on the bill: But, instead of the $18.50 amount we were told we'd be billed, we received a bill from Dollar for $59.99: Tolls have become increasingly big business for rental car companies, particularly as the option to pay cash for tolls has vanished on many toll roads, as is the case in Boston. WebPlease provide name and address to receive an E-ZPass information packet by mail: Enter Mailing Address Details * = Required. Please click (https://www.ezpassva.com) here to navigate to our Production site. Average of 129 Customer Reviews. I got a bill for almost $2,000! Share your photos and videos with others to prove the truth of your words. WebIf you use the Tag when your bank account has insufficient funds and payment is not made by means of your back-up credit card, you may incur administrative fees of up to $50 per occurrence; be charged the full, undiscounted charge; and/or be asked to surrender the Tag to E-ZPass via certified mail or to plaza personnel. Customer Service Center Locations. Instead, it seemed, E-ZPass took the violations to the next level. Call our confidential tip line 1-877-TIP-NEWS (847-6397) or fill out the form BELOW. Before you ask why he didn't call, Vuolo said he kept calls to a minimum so he could have a paper trail. "The silly part is that when I send in the violation response, the toll amount is deducted from my account. Brienza recently got socked with thousands in fines after his account balance went into the negative. E-Z Pass Receive 1 Free Night Award every year after your Card renewal month. I came home to mail that included a Credit Collection Services Letter generated by NJ E-Z Pass. Still in its infancy in our area, it has reduced traffic, commuting times, and vehicle emissions, making it good for the environment. In my situation, my brother visited from Australia and used my 91 year old father's car during his vacation (July 1-18, 2022). "It is apparent that E-ZPass is a three-ring circus with no ringleader," he wrote. The deal is civil penalties and administrative fees will be waivedif the driver pays the original toll and an amnesty fee. If not, we'll let you know what Vuolo has to report. He was wrong. Copyright 2023 WABC-TV. Now accepting donations to DRIVE SMART Virginia Choose, Click here to enroll Faxes were not answered. Still, getting multiple toll violation notices in the same year can be pretty expensive. If you look at other states other states charge way less for tolls. Based in Virginia, USA. E-ZPass Administrative Fee Waived Letter - NY Tolls Information In less than two months, an unpaid $1 toll can balloon to a charge of $88.50. For an explanation of our Advertising Policy, visit. Commonwealth of Virginia. "I don't understand how any entity is able to charge 12 times the amount of a fee,' she said. E-Z Pass Virginia | Complaints | Better Business Bureau Profile Nobody at E-ZPass finds it unusual to have 25 violations.". He then received another suspension warning about an Oct. 14 violation. ***CUSTOMER ASSISTANCE PLAN UPDATE*** 7 MONTHS "They're saying I owe them $2500," complains Brienza. Let's turn back the clock so you can join Vuolo on this misadventure. Find Bamboozled on Facebook. We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. This is a Department of Safety - NH State Police issue. How are customers supposed to travel and get to work with a suspended registration because these EZ pass toll's are such a high amount to pay and it is not affordable to many people across the state? The Business Application Package including: Application Form. account at a Walk-In-Center when will by transponders be activated? I called NJ E-Z Pass AGAIN on 10/10 and 4 times on 10/11, waiting in excess of 25 minutes for a human to take my call 2 of these times before hanging up. When the toll plaza doesn't get a signal from a transponder, it will default to checking the license plate. accidentally pass through the lanes without a transponder. However, we had an early-morning return to the airport and didn't want to add the extra 20 minutes to route around the tolls. This way, you will avoid many headaches in the future and spending unnecessary money. External web sites operate at the direction of their respective owners who should be contacted directly with questions regarding the content of these sites. They will have 60 days from the date of the letter to settle toll debts. "The state should fix the malfunctioning intermittent toll booth plate reading unit or deduct the error amount automatically from my account," he wrote. Could I get a speeding ticket for going too fast through an, If it is within 7 days of your trip, you may make a payment by visiting. Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month.
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