Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand
A case of, "if I knew then what I know now", I never would have bought EGO PRODUCTS! EGO lasts longer without needing changes. var xmlHttp = new XMLHttpRequest(); Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Called back a second time and did not get through after another hour. endstream
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3178. JavaScript seems to be disabled in your browser. EGO Tools | Total Tools We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. The second battery worked for a while, but is not now and I am going through the process described above. I talk with EGO customer support about it, and they tell me there's nothing they can do. Authorized EGO retailers are identified online at. (b) Online product registration and . When my battery dies, I will park the mower and go with gas. Home Depot rep told me I should have taken the item to since they do repairs on site. One had power, one did not. Bought a string trimmer with battery, then an extra battery October 2022. Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. $1249. ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. Impossible to get thru to customer service. First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. Are you sure you want to close without saving? The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. I was looking for a more powerful blower and came across this deal for an EGO LB6500 blower skin, handy if you've already bought into the ecosystem & need a blower or just want to upgrade your existing one. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. These parts are covered for 90/30 days from manufacture defects in normal working conditions. Warranty Policy | EGO Power Plus Authorized Service Centers for Batteries? : r/egopowerplus - Reddit My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. })(); For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. families: ['Karla', 'Roboto', 'Source Sans Pro']
For online customer service requests, please email support@egopowerplus.com.au. Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. I didn't have any way to see a status on my warranty claim. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. This machine is much heavier than a gas mower. They will not listen to what you say. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. That's why all our products are covered by extended warranties* that you can rely on. Warranty Policy | EGO POWER+ They should be able to help you especially if you tell them the service centers refused to help. 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. almost 2 months to get a battery to replace one that malfunctioned Greenworks will offer warranties of four years on mower parts and only two years on the battery. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc.
Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? than 30 days after the date of purchase. New comments cannot be posted and votes cannot be cast. Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. I bought a zero turn mower and its dead less than a year after purchase. Sign up to hear about new Commercial Series tools and innovations. Full terms and conditions are available upon request. Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower Resources and Support for EGO Owners | EGO 27 0 obj
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support@egopowerplus.com.auPh New Zealand; 0508 000 346. website store locator. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. EGO Power Plus - Home - Facebook Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. That never happened.
If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you
STIHL Warranty Policy | STIHL Australia if (!browserSupportsAllFeatures()) { The competitor is located in Australia; The following exclusions apply; . The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346). 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. window.consentManagerTranslations = `{"locale":"en","locales":{"consent_manager.data_collection_warning":"en","consent_manager.accept_all_cookies":"en","consent_manager.gdpr_settings":"en","consent_manager.data_collection_preferences":"en","consent_manager.use_data_by_cookies":"en","consent_manager.data_categories_table":"en","consent_manager.allow":"en","consent_manager.accept":"en","consent_manager.deny":"en","consent_manager.dismiss":"en","consent_manager.reject_all":"en","consent_manager.category":"en","consent_manager.purpose":"en","consent_manager.functional_category":"en","consent_manager.functional_purpose":"en","consent_manager.analytics_category":"en","consent_manager.analytics_purpose":"en","consent_manager.targeting_category":"en","consent_manager.advertising_category":"en","consent_manager.advertising_purpose":"en","consent_manager.essential_category":"en","consent_manager.esential_purpose":"en","consent_manager.yes":"en","consent_manager.no":"en","consent_manager.not_available":"en","consent_manager.cancel":"en","consent_manager.save":"en","consent_manager.back_to_preferences":"en","consent_manager.close_without_changes":"en","consent_manager.unsaved_changes":"en","consent_manager.by_using":"en","consent_manager.agree_on_data_collection":"en","consent_manager.change_preferences":"en","consent_manager.cancel_dialog_title":"en","consent_manager.privacy_policy":"en","consent_manager.allow_category_tracking":"en","consent_manager.disallow_category_tracking":"en"},"translations":{"consent_manager.data_collection_warning":"We use cookies (and other similar technologies) to collect data to improve your shopping experience. You have to do it through support (I had to do it two times). warranty claim is made, Chervon will replace the defective product or repair the fault. Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. })(window,document,'script','dataLayer','GTM-MJ96WTR');
The proof of purchase (invoice / receipt) needs to be presented when returning the mower. For customer service contact us toll-free at: 1-855-346-5656. How about answering the phone ! *U@H]$nG``x3@ = Well the battery stopped working on the lawn mower after less than a year. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. console.error('Failed to load polyfill script ' + src); Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. } Email: support@egopowerplus.co.nz. We stand behind our products, so please call with any concerns or questions. The worlds worst customer service! This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department.
With a nationwide network of EGO approved service dealers, youre never too far from the support you need. ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. So in summary -- The initial call with EGO was very good. Didn't call me back when promised. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. Don't buy their products. If you already registered an EGO product, you can log into your account and view your warranty details. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. Don't waste your money. js.src = src; hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 '
This website makes use of cookies to enhance browsing experience and provide additional functionality. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. Consumer Guarantee Act 1993. Waited two weeks, had to call back again, and no one had done anything. After one season my EGO LM21355p lawnmower would not start. The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. Ughhh. Bought almost $1400 worth of Ego tools less than one year ago. Best EGO Lawn Mower Reviews 2023 - Pro Tool Reviews For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . This warranty is void if the product has been used for rental purpose. I told him I have no idea where it is, probably in a storage unit or lost in our move. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. document.head.appendChild(js); We also ensure all reviews are published without moderation.
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This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. How many years can you expect an Ego lawn mower battery to last? Companies can ask for reviews via automatic invitations. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. Next Safc Manager Odds,
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