Of course, the Buyermistakenly gave me incorrect/invalid address and the package was resent back to me. Before buying, I did not update my address. Cookie Notice If you have not gotten a confirmation in app/on depop website that states "1 to ship" under the "all sold items" icon, then you have not sold an item. spoke to the buyer and the buyer gave me the wrong address, and told me when ive got the parcel back to send it to a NEW, completely diff address. Privacy Policy. Depop is a vast marketplace where you can buy and sell anything from clothing to electronics. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Yeah, that's happening to me too. I messaged the seller and it turns out they sent it to the old address. sold an item for 150 and going to revieve 130 smh. 2 people already shipped 2 of my items & i messages the other person in hopes to correct my address before she ships it but is there anything i can about the already shipped items? Please read rules before posting. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I waited 8 days, but the package still has not came. Just an unnecessary headache lol. Buyer gives me wrong address TWICE, wants a refund but still expects item?? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. yes, the wrong address was on their depop account. They said it was their bad and they are going to go to the post office to resolve the problem, but what is that going to do? just ignore/block. Hell no. 68. r/Depop. Complete noob when it comes to selling, especially in FB Marketplace. help! The buyer messaged me saying it was on the way back to me and if I could please resend it out to her. Cookie Notice if you used the depop shipping label it isn't your fault or anything. I have 3 different people order things from me the last couple of weeks and after I already shipped their packages they realized they had the wrong address. Buyer moved house and gave the old address Related Topics Depop Mobile app Marketplace and Deals Marketplace Etsy Information & communications technology Online shopping Public company Consumer discretionary sector S&P 500 Business Technology Website Finance Business, Economics, and Finance They complied with the request and asked for my full name as well. uhh maybe i shouldve checked?? Buyer needs my email address. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Congratulations! i think the buyer is a kid though, like genuinely, so i'm not sure if I've done this several times. Step 4: Tap on 'Connect PayPal'. "so i was like ok ill have to refund u so u can update the address and then u can repurchase. so i was messaging a buyer about a bundle, and RIGHT AFTER she purchased she told me "by the way my address is wrong! but also im a college student and its midterm season, checking her address is not my priority esp when i had 12 other packages to pack and ship. I waited 8 days, but the package still has not came. Step 2: Tap on the 'Setting icon' from the top right side of the screen. the funds arent pending on my paypal & i checked my transactions on my bank account, still got nothing. For more information, please see our Cookie Notice Um, no. For questions and discussion about Facebook Marketplace. Privacy Policy. and we wouldnt even be in this situation if she hadnt bought it knowing her address was wrong!! Is there a way I can edit the shipping label to reflect the good address? They shipped almost immediately the next day. What can I do? This has been happening so often that Ive had to put a disclaimer in every listing saying to double check your address before purchasing. Depop has been no help and Ive emailed about 10 times and also contacted USPS. does anyone have any advice? I was more than happy to refund to just be done with this person, but the buyer is still messaging me asking when they are going to get their item. When the package is sent back to me how do i get a new label without purchasing one I dont know what to do and definitely refuse to pay out of pocket to resend these items to peoplehelp , Scan this QR code to download the app now. which is really annoying cuz i lose the paypal fee, plus i already gave her a discount. so i was messaging a buyer about a bundle, and RIGHT AFTER she purchased she told me "by the way my address is wrong!".so i was like ok ill have to refund u so u can update the address and then u can repurchase. I just started using Depop today, posted like 3 things, and within 1 minute . 4 I messaged the seller and it turns out they sent it to the old . Last week, someone bought a piece of jewelry for me (keep in mind the total transaction was $7). They gave me incorrect shipping information and possibly put the incorrect address because the item is now being sent back (i have used the same address for countless orders, so it's either the seller or the usps just got extremely picky) I've contacted the seller but I have no idea how to go about this situation at all Vote 1 1 comment Best Reddit and its partners use cookies and similar technologies to provide you with a better experience. she also said "cant you just write the new address on the label" which annoyed me even more cuz IF I COULD DO THAT why would i bother refunding u and making u pay again?! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. i'm going to phone the post depot tomorrow before i talk to the buyer about what we should do but unfortunately i do think it's lost. For more information, please see our I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! The buyer gave me an incorrect address AGAIN. Privacy Policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. it was then showing as sent back to sender. Basically, a buyer purchased a pair of shoes from me and I shipped out the same day (Thursday 3/9). Scan this QR code to download the app now. im so scared she's gonna leave my first below-5-star reviewand yes i am sure i used the new label because i threw away the old one, Scan this QR code to download the app now. and our This app icon looks like a black lowercase "d" on a red background. Had about 7 messages in the space of a few hours, all along the same lines. I said well first, Im going to have to buy a new polymailer. So between gas money and the new polymailer so far, I have lost money. Depop is known to have relaxed requirements. 2 of the 3 times, the person never bought it again anyways. There are over 100 million items listed on Depop, with 90% of users aged 26 and under. Or could I manually pencil it in & USPS would be able to deliver it properly? For more information, please see our It is not their responsibility to chase up a parcel if it is undelivered, if the address they gave Depop is correct it is your responsibility. A sub for discussing all things Depop. Buyer gave wrong address I know this has likely been asked before but if a buyer put the wrong address and is asking to send to a modified address, how do I go through the process to refund them and to get the Depop fees refunded as well so that they can buy it again under the correct address? they either want to sent you a fake confirmation email so you send them the item without realizing they never purchased or try to hack into your PayPal. For more information, please see our Never provide your email address or phone number to a customer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyers with wrong address I have 3 different people order things from me the last couple of weeks and after I already shipped their packages they realized they had the wrong address. my local post office is also no help. The next day, I go to try and ship once again. If the courier loses your parcel, and your tracking does not say delivered, you, the seller, must refund the buyer and apply to be compensated by the courier for the loss. Its details page will open. Privacy Policy. anyways the second time she purchased i assumed her address was updated and correct cuz she had like 2 days to fix it so i went ahead and shipped it. buyer gave me the wrong shipping address. RANT!! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Privacy Policy. and our I've not replied to any as it doesn't sit right with me, has anyone come across this before? So sellers have to pay extra for others' mistakes? I took it home and messaged the buyer, telling them that they gave me the wrong address. Please read rules before posting. Seller sent item to the wrong address. and our By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Step 5: Log in to your PayPal account. Refunding the Buyer and relisting. I took it home and messaged the buyer, telling them that they gave me the wrong address. i dont use reddit . They asked me to ship it next day, so I did. SOMEBODY HELPso i sold a HS fan 2 pieces of my gear. Use the address in your Depop sales receipt to ship your item Describe and take accurate photos of the items you list Only use tracked shipping to send items Keep your proof of shipping receipt or take a photo Make sure that the payment clears into your account before you ship I sold with Depop Payments 3 Tap Buy. Did I handle this correctly? So any help would be appreciated! So if a buyer made a mistake of entering the wrong address and the item was shipped back to me, why do I have to refund in full in order to have the Depop fees refunded to me, especially when it was charged to the seller and not the buyer?? Reddit and its partners use cookies and similar technologies to provide you with a better experience. and our Please read rules before posting. I said "well first, I'm going to have to buy a new polymailer." So between gas money and the new polymailer so far, I have lost money. I listed a few things last night, and have had an influx of accounts with no feedback saying they want to make the purchase but require my email address (one said phone number) to check out. Cookie Notice Cookie Notice 2 Select an item you want to buy. They complied with the request and asked for my full name as well. A sub for discussing all things Depop. Cookie Notice Please contact the moderators of this subreddit if you have any questions or concerns. Had about 7 messages in the space of a few hours, all along the same lines. i jus want my money man. They shipped almost immediately the next day. & i havent received my funds yet. They gave me another address, and told me to ship it quick because they are going on vacation. I listed a few things last night, and have had an influx of accounts with no feedback saying they want to make the purchase but require my email address (one said phone number) to check out. i texted him twice but havent heard from him since & he blocked me on ig. Steps 1 Open Depop. and our A sub for discussing all things Depop. wrong address. The buyer gives me a new address, then asks when Im going to ship it. Im sorry I just hate entitled people. Scan this QR code to download the app now. its been probably a week now and the parcel hasnt been re-delivered to the royal mail depot or my house. and our Um babe you got a refund- Im not sending you anything lol. Privacy Policy. 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