The manager mopped up the mess and did not even acknowledge me. As a result, the order was cancelled and delivered on 29/8 (the delivery date was not confirmed). Official Carphone Warehouse Ireland account. I approached a member of staff who was texting on a mobile phone, she did not even look up at me at first, until I spoke. Carphone Warehouse says: "We are very sorry for the inconvenience caused. Find out how we combat fake reviews. without changing your browser settings you agree to their use. It blames a miscommunication with its warehouse team which it says it is investigating. Complete list of Carphone Warehouse vouchers & deals for 2023. If you have a mobile phone that you took out as part of a contract, check if you can take it with you when you move. We offer free mobile phone delivery within one hour of placing an order with one-hour delivery slots at your local store or home. So at this point I\u2019m raging. The fact is, most of us are paying for more than we need in the first place. We are sorry to hear about the issues you are facing with your port.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and CTP00046 as a reference number in the subject line of your email. I'll be filling in a claim with the small claim court next, as I am owed 300 GBP.. Hello. Attention, this discount cannot be combined with other Discount Codes, Voucher Codes. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Your PAC is normally made up of nine digits and is valid for 30 days. It is important to keep this email safe as it will be required if you need to make a claim. She added: "If a genuine communication is being sent by Carphone Warehouse, it will always have carphonewarehouse.com in the email address and will feature website links that land on the www.carphonewarehouse.com website. Once youve figured out where you stand on your current deal, its time to think about the network and tariff you want to move to next. Since the ID fraud, Ive had repeated deliveries to my address of phones I have not ordered. A SIM-only deal can offer a happy medium between a contract and PAYG. Carphonewarehouse not received confirmation email sam_5cute Level 10 (Genius) 2081 Answers, 194 Followers "Or if they have numbers instead of sending mail you can try to call." 2 1 It takes for at least 24 hours for accepting it depends on provider you`re using, sometimes if you used different browsers it takes time before you get the email. Business Editor. Please do not use Carphone Warehouse. A note on my account warning staff not to approve orders to my address without extra checks has had no effect. In August 2014 the company became a subsidiary of Currys plc (previously named "Dixons Carphone"), which was formed by the merger of its former parent Carphone Warehouse Group with Dixons Retail.Prior to this merger, Carphone Warehouse Group was listed on the London Stock Exchange, and was a constituent . To contact Carphone Warehouse, you can email them at info@carphonewarehouse.com. You need to be opted into marketing to receive your code. If you are on pay-as-you-go (PAYG) you wont be locked into a contract. You can compare PAYG, pay-monthly and SIM-only tariffs using most price comparison sites or a dedicated service likeCarphone Warehouse. I am still not getting a response and being ignored, they clearly know how bad the network is.I will be ensuring everyone in the stores and on social media knows not to sign up to this network or go to carphone warehouse as well as getting legal advice.We were both also promised 100 currys voucher, i received mine but my partner is yet to (all was discussed in the above mentioned, ignored communication with the carphone warehouse), Hi Siobhan, Thank you for your review, we are sorry to hear about your experiences with the coverage that you receive with ID Mobile, We are sorry that you felt as though you were mis sold your contract in store, we would like to get this looked into further for you.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00051 as a reference number.Yours Sincerely Jim Carphone Warehouse. As I went instore I want entitled to refund, if I'd bought online to collect or over phone I would be entitled to the reduction. The Carphone Warehouse offers a great customer service experience, with plenty of helpful and friendly staff on hand to offer advice and support. Compared to other discounts, Carphone Warehouse NHS discount is a bit hard to find on carphonewarehouse.com. Pay monthly. If youve been defrauded or you believe your details may have been compromised, change your passwords, notify the company and contact your bank immediately. * One or more of these files was not uploaded due to an invalid file type. They also offer an NHS discount for NHS staff, which can be used to save money on their products. At that point I was not aware of the damage as I was in complete shock) then, the customer asked me if I was ok, and handed me back my mobile phone which had gonet flying across the shop floor.\r\n\r\nI then sat at the technical desk waiting for assistance and no one came. Here's how to cut your usage and avoid hefty charges. Any Carphone Warehouse 10 off coupons are available at present? Heres a quick refresher on what they offer and who they are good for: With a PAYG deal, you dont get a phone, inclusive calls/texts/data andtheres no credit check, contract or monthly bills. I have contacted customer services and nothing, they escalate to the trade-in team twice and nothing.I did fill in the claim form twice prior to sending my old phone in. The response? As always you can unsubscribe at any time. Carphone Warehouse is the UK's largest phone retailer. The latest Tweets from Carphone Warehouse Ireland (@CarphoneIE). not had any more emails since the one i got monday and the couriers website says not details available. The customers email address will then be sent a confirmation email via Shopify. Whether you're looking to cancel with Virgin, Tesco, Three or anyone else,the numberyou'll need to text is the same (although it does varybased on whether you want to keep your number, as we'll explain in a bit). (Picture posed by model. The scammer then asked her to purchase an iTunes gift card, replicating a similar scam in which people are told to repay tax bills in the form of vouchers. They go through the standard introduction saying they are "John", or other similar names, offering deals on phone tariffs, he said. I did that, they said my phone would arrive the next day, which it did. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. They simply have to sign up for the NHS Club to receive the discount. Stating so.No answer when calling a store in the uk & overall after 2 weeks a poor service.Having just moved to them as a new customer they certainly wont be keeping me after my term ends, lost a potential loyal customers after 2 weeks. Problem has been 'escalated' several times. We use dedicated people and clever technology to safeguard our platform. "I would give zero if I could. This email will outline the details of your policy, including the start date, the end date, the premium, and the excess. Replies to negative reviews in < 24 hours. When I complained. Read the other reviews - this appears to be the normal.Absolutely disgusting behavior and seems to be a scam they run to get people to buy and trade in.Update 26 April 2023: Not Resolved, even though emailing them back with further details to investigate. Simply text 'PAC'to65075and your existing provider will respond by text within a minute. I was promised by a store manager that I will be getting refunded for the early termination fee that was raised by EE for the Note 7. The process of ordering was straightforward and the deal offered brilliant. Sure, you can find variety of Carphone WarehouseDiscount Codes, Voucher Codes when you go to the official website, just click here to get more information! If a shipment is held up at customs, the delivery may take longer. Submission and publication are subject to our terms and conditions, My accounts were cancelled and the issue flagged up except by Carphone Warehouse, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Yours Sincerely Jim Carphone Warehouse. Here from Mon-Fri: 08:00-20:00 Weekends: 09:00 - 17:30. They told her to purchase an iTunes gift card of R250 and R500. I purchased an early upgrade device with EE though Carphone Warehouse last month. At CPW/Currys we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for.I'm sorry to hear that the customer service that you've experienced hasn't been adequate, or that you haven't yet received the money owed for the trade in. When switching to a new provider, the process varies slightly depending on whether you want to keep your existing number or whether you're happy to be given another by your new provider. It took a kind customer to hand me my mobile phone (which got damaged in the fall. I had to visit the Vodafone shop 5 times, Carphone Warehouse shop 6 times and EE too. I've rung them up and they just said it's being dealt with by a special iPhone 4s team they have setup so they can't look at my order and see what is happening. Read More. They have the PAC Number from EE but still no joy 2 days later. Get in touch: emma.munbodh@mirror.co.uk. Apple iPhone 11 for 26 per month with Unlimited Data. For online trade in, a promotion form for further information will be provided through a confirmation email. It was not even a mobile number I recognised nor gave to their central office?? On collection the phone had been reduced \u00a320. He says they attempted to get his phone bank details multiple times. Never ever again will I use carphone warehouse. We are confident that we can deliver within two to three working days of placing an order. Phone Email. The text that you'll receive in response must include any important information about early termination charges or pay-as-you-go credit balances. I'd already decided not to proceed with an upgrade directly though EE as they wanted me to pay quite a substantial early upgrade fee which i couldn't afford, however, Carphone Warehouse offered to cover the 115 fee by offering me 15 for the old device and 100 cashback. As part of the investigation it is key that we speak with all employees.\r\n\r\nAs soon as I have an update I will contact you on xxxxxxxxx.\r\n\r\nKind regards,\r\n\r\nCharlie Rostron\r\nCEO Team\r\nCarphone Warehouse\r\n\r\nSee you in court!!!!!!". To be clear, you can still cancel over thephone if you wish the text to switch service is merely an alternative way to cancel. I asked the lady of phone to drop me an email with the confirmation to which I need to provide my confirmation. If youre happy with these costs, you then pass on the unique code to the new network, which will switch you over within one working day. But here\u2019s the best part.. when they handed the phone back to me, there are two large cracks in each corner which were absolutely not there when I handed it to them. Any Carphone Warehouse 20 off coupons are available at present? Just joined Vodafone via a Carphone Warehouse new phone contract a few days ago and have been waiting for my old number to be ported over. But I have had no acknowledgement of them receiving the letters. Other orders will be delivered directly to your door, and they will usually arrive within 2-3 business days. I asked if anyone could assist me at the tech desk. *This article contains affiliate links, which means we may receive a commission on any sales of products or services we write about. 2023 HotDeals.com, All rights reserved. He pointed out a dent and claimed there were also scratches, he said: \"you have dropped your phone and damaged it\". It may not display this or other websites correctly. Contracts can last between 12-24 months and require that you undergo a credit check before taking one out. Cost 299.99 which they have taken from my card and according to the MyO2 site I have been upgraded.. I tweeted this at @CPWCares (carphone customer services): anyone had any updates ? I would like to have this looked into by our customer service team so we can help resolve this as quick as possible.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and we'd be happy to assist further.-Lauren. I called helpline 3 times and every time they say 'it will be dispatched today'it still hasn't dispatched. We also ensure all reviews are published without moderation. Bought a new Samsung in December. This insurance provides protection against loss, theft, and damage of your mobile phone. I asked if they could provide tech assistance, he said \"no, you will have to wait until I return from my break after 45 minutes\". I've had a number of calls on both my mobile and landline. ", "Carphone Warehouse POOR SERVICE - Ex-customer Pursuing a Legal Suit\r\n\r\nLast week I entered the Carphone Warehouse store in Westfield White City. Its also good if you want the latest top of the range handset but cant afford to pay for it outright. Not even an explanation. Hi there, Thank you for your review,At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for. Thank you for reaching out to us to let you know of your experience. To contact Carphone Warehouse, you can email them at [emailprotected]. In one case seen on Twitter, the recipient was told her sister had won a new phone. Instead, you can cancel phone contracts with a free text message. I bought a Pixel 7 and sent my Samsung Galaxy S10e in for trade in. Carphone Warehouse provides you with a shared exclusive offer. The first thing to do is to confirm you're definitely able to switch penalty-free. I\u2019m paying \u00a330 a month for a phone which was NOT water damaged but damaged by car phone warehouse, obviously when they opened it up and they are claiming that the water damage is due to the crack which was not there when I handed it over. It depends on the senders email server and the recipients email server. Trying to resolve a network issue with my business Vodafone account. He was unapologetic, unsympathetic and only sought to play detective by replaying an edited version of my fall (the customer who helped me was not in the replay), and this manager proceeded to point out how I fell as though I had been lying?? Is there 50 off coupons in Carphone Warehouse? If you're keen on changing your mobile phone number, you shouldtext 'STAC' to 75075to kick things off. The Carphone Warehouse Limited was a mobile phone retailer based in London, United Kingdom. Which resulted in my paying for a monthly phone contract even though I no longer had the phone. The 170 was paid promptly but trying to get the other 150 has become something of a war of attrition. If you're unsure of what to do next, let's start by looking at why there's a good chance you are paying too much and when the best time to switch is. Is this true or scam?, In another word of warning, Carphone Warehouse said: We've been advised of an influx of scam callers calling to offer non-existent iPhone deals and this is not a call from Carphone Warehouse.. You can use this discount after your friend places an order with the discount. Dixons Carphone has admitted a huge data breach involving 5.9 million payment cards and 1.2 million personal data records. Ive received a confirmation email from carphone to state my order is "being dispatched" and that I should receive it on Friday. We can provide tailored assistance if you specify what problem you want to address in your correspondence. I got an email later saying the number they were given by their central customer service was coming up as unavailable. So customer service was called and after waiting 40 minutes to get through I\u2019m told that they can\u2019t do anything and it\u2019s a store issue. On the Internet there are no personal interactions in the selling process and some customers might see this as negative. Something went wrong, please try again later. Their payment is also done very fast within three days of receiving the phone or tablet car phone warehouse will deposit the money directly into the clients account. View the comprehensive list of Carphone Warehouse employees, their locations, business contact details and key personnel. Unless theyre holding out for a refund, theres nothing you can do because they have a 28-day window. You can contact Action Fraud online or by calling 0300 123 2040. Apple iPhone 14 for 42 per month with Unlimited Data. A spokeswoman said: "We have been alerted to phishing emails by. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So I\u2019m now stuck in a two year contract with a phone which is fit for the bin. If you want to cancel your UK phone contract, the good news is you don't have to phone your network provider and listen to their hard sell before leaving. Don't underestimate free things. All rights reserved. NHS staff can get exclusive discounts in most shops. I used Carphone Warehouse to move from EE to Vodafone and also wanted to retain my number - big mistake which has cost me over 24hrs in time and tens of thousands in loss of business.CW did not port my number correctly. I ordered Google Pixel 7 pro on the strength of the additional 200 trade in offer. Get Deal. Does Carphone Warehouse have halloween deals? I refused as it was not my fault and felt I should not have to pay a \u00a340 surplus fee for another phone. After 7 weeks and countless emails to customer services, only 2 of which ever responded to with standard holding replies, I am becoming increasingly frustrated. This type of deal is best if you are likely to make a lot of calls, send many texts or use a lot of data on the go. No complaints department of any use either.Terrible, terrible experience. In most cases, you will receive your confirmation email within 24 hours of purchasing your policy. IT student who scammed victims out of 185,000 with fake Royal Mail texts is jailed, replicating a similar scam in which people are told to repay tax bills in the form of vouchers, been defrauded or you believe your details may have been compromised, change your passwords, notify the company and contact your bank immediately, Host of celebrities step out in their best frocks at fashion's biggest night of the year as the Met Gala 2023 red carpet is officially declared open, First look at King Charles 'priceless' golden Coronation robes with sweet tribute behind them, Olympic hero Sir Steve Redgrave's harrowing health battle as he breaks silence on diagnosis, Six heartbreaking signs that someone you love is months - or even days - away from dying, Young Leeds fan's father breaks silence after vid of players ignoring his son, 'MINI ME': Princess Charlotte is spitting image of her mum Kate in adorable new birthday picture taken by the Princess of Wales, Woman stabbed to death in broad daylight attack in London, Sky Sports presenter is surprise No.1 choice to replace Jeff Stelling on Soccer Saturday, Lawsuit demands release of Prince Harry's US visa records after drug admissions, Tragic dad crushed in indoor cave 'read poem by daughter' as he lay on death bed, Strictly's Kevin Clifton shares hidden battle as he celebrates 'wonderful five years', Paris Hilton's debut Met Gala entrance BLOCKED by climate change protestors, Subscribe to Daily Mirror and Sunday Mirror newspapers. Carphone Warehouse does offer an 10% discount for NHS staff to help those who prefer to do their shopping online,but you might not notice it straight away. Then you can click "Submit". Annoyed with the comedy of events, I emailed back to say I now had no desire to discuss this issue again with their organisation and it was now in the hands of my solicitor who will be investigating the whole sorry saga.\r\n\r\nToday I received this response from the CEO's office at 18.17: \r\nDear Ms Fraser,\r\n\r\nThank you for your recent email.\r\n\r\nJust to advise we are still investigating your complaint. Registered Office: 1 Portal Way, London W3 6RS . Its phone lines are open Monday to Friday 8am - 8pm. You can also get more promotional information from HotDeals.com. I left the store totally deflated, called the Carphone Warehouse customer service central office to report the whole incident and the poor service from both branches. But you can take it easy because the store will never share your information and you can opt out at any time. The ICO issued Carphone Warehouse with a 400,000 fine in January 2018 following a cyberattack in 2015. No ombudsman either because they are a retailer. Your number will stay active on your old SIM up until it becomes active on your new SIM. As a result we have grown from a handful of stores operating exclusively in the UK selling mobile handsets and contracts, to a European-wide platform of over 1,500 stores in 10 countries, providing a wide range of mobile and residential telecoms services. On the other hand many brick-and-mortar stores have started to emphasize self-service rather than a personalised shopping experience. All rights reserved. It is available to all NHS staff, including doctors, nurses, and other healthcare professionals. Protect: If you have provided personal details to someone over the phone and you now believe this to be a scam, contact your bank, building society and credit card company and report it immediately. If you cannot see your confirmation email, this could be for several reasons relating to your email account's inbox. When I check mine on the tracking system it says that it's been collected by the couriers. 19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. You shouldnt lose service while your number is switching networks. A link to check the status of an order will be included in the email. Then you can enjoy this Carphone Warehouse NHS discount when you checkout at carphonewarehouse.com. Or if you live in Scotland, contact Police Scotland to report the fraud. Avoid and shop elsewhere. monetization. Phone Email. ", "Ordered any paid upfront instore. For a better experience, please enable JavaScript in your browser before proceeding. When I called them out they hung up. The whole thing became a little less exciting when it explained . I support both of them and I am pursuing my ambition to start my own business and now I have this huge set back among many other things I am unable to do whilst suffering in severe pain. It can be confusing so it's often best to simply text the word 'PAC', which will kick start the process (although it might require you to provide some extra info). This scammer rang back with another spoofed number but this showed up on my phone as a business in Yorkshire.. Worst customer service I've ever experienced in my life by a mile. Success! he was extremely rude to me exclaiming \"I am mopping it up aren't I\". For the first time, NHS workers will be able to gain the discount if they are ordering throughcarphonewarehouse.com. . After over 3 weeks: Trade in 1 - promised initial 60 credited to my account - no sign of the additional 175 Trade in 2 - promised initial.60 reduced to 25 due to alleged screen burn - no sign of the additional 175 Trade in 3 - no sign of the promised initial 40 or . They offers some of the best prices for broken phones in the market, they have an easy to follow process that ensures the customer is never frustrated. Carphone Warehouse is a leading mobile phone retailer in the UK, offering a wide range of handsets and accessories. Ireland Nor has my complaint been investigated. You can get customer service help from Carphone Warehouse by not sending an email, but instead by following the steps below. Dixons Carphone has confirmed that the decision to close the Irish Carphone Warehouse business is expected to lead to 486 redundancies. He's one of hundreds of people complaining about the issue on social media. So they have to email me with what Voda say, and then I have to ring them back to discuss any next steps. Privacy Policy. We fell short here and have offered the customer 100 in goodwill and can confirm that no more phones will be. Carphone Warehouse has 17,000 employees. I would like to have this looked into by our customer service team so we can help resolve this as quick as possible.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and we'd be happy to assist further.-Lauren, Ordered phone 2 weeks agoI was told it would be dispatched 2 days later. Unlocking a phone can take 10-28 days, so make sure you factor this in when switching to avoid losing service. There is no set time for how long it takes for a confirmation email to come through. Use your NHS email to register at Carphone Warehouse and verify your NHS staff identity. They said that my order hadn't been processed yet and they would put me through to sales who would complete my order. The worst bit is, they refused to repair it due to \u201cwater damage\u201d even though it has not got wet and only 3 months old! I asked why and she said the tech person was on leave and back the next day. Its puzzling that I paid for a Click and Collect that never arrived, and I already paid for it. Ordered a 32GB white iPhone 4S online from carphonewarehouse website on an O2 12 month upgrade. And if you shop in store, simply show your NHS identification card, they will offer money-off deals. Southampton Affiliate disclosure: Hotdeals.com uses affiliate programs for Initially I ordered a new phone from CW on the understanding I was trading an old device in, my cooling off period has lapsed & Im still waiting to receive a pouch to send my old item back. JavaScript is disabled. Does Carphone Warehouse have black friday deals? is also available on SIM only deals, so NHS staff can save money on their monthly bills. Please note that we may share your email with the company to verify your order. I received an email saying that my phone had screen burn and it was classed as non-working so for that they can only offer 25 + promotional credit. It is having a huge impact on all of us and my pursuit to start a business.\r\n\r\nThis has been a complete nightmare, to say the least, and to add insult to literal injury I returned to Carphone Warehouse White City the next day to ask the manager for an incident report. They've been claiming to be Carphone Warehouse and Talk Talk. You can get customer service help from Carphone Warehouse by not sending an email, but instead by following the steps below. It's not the 150 so much as the principle and lack of anything even resembling customer service that irks. With the NHS discount, Carphone Warehouse is a great place for NHS staff to get the latest mobile phones and accessories at a discounted price. Three: 0333 338 1001 O2: 0344 809 0202 EE: 0800 079 8586 Once youve found a new network and deal that suits you and are ready to move, you can initiate a switch. The company offers a wide range of products primarily mobile phones and accessories at very affordable prices. Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00042 as a reference number in the subject line of your email.Yours SincerelyJim. After numerous calls and emails, I am still awaiting the additional 150 trade-in and Disney+ (I have received the basic trade-in but, like Darrell Byrne, I am still awaiting the rest of the deal). The sales assistant asked the manager for assistance, who exclaimed: \"I don't know anything about Sony phones\". Dixons Carphone, as it was then known, announced the rebrand in May, talking up the merger of four fairly big names in the UK consumer tech space into a single brand. Carphone Warehouse said its 69 standalone . Dixons Carphone will also change its name to Currys plc on the London stock market after the group's annual shareholder meeting in September. nothing back still no phone.. years of insurance paid, excess paid 6 days ago.. Their terms and conditions are next day delivery.. Also, take a look at your current Pay TV supplier: Sky, for example, has mobile phone deals reserved for existing TV customers. Are there Friends and Family Discount in the Carphone Warehouse? Its okay to reject, refuse or ignore any requests. For all those who preordered from the Carphone Warehouse - which phone and which stage are you at? Luckily I'm out of contract in a month so can get away from them. Up until a few years ago, if you wanted to cancel a contract, you'd have tophone your provider to explain that you wanted to leave, which was usually followed by a hard sell. I am from the older generation and I don't think companies like yourselves realise that our generation do not always understand modern technology. when you purchase a product that is clicked through one of the outbound Hi Michael,Thank you for your review, we are sorry for the issues you have experienced in contacting Vodafone through Curry's.If you would like to discuss the matter further, please contact us via email on trustpilot@currys.co.uk with a copy of the review, (required customer detail) and also CTP00038 as a reference number in the subject line of your email.Yours SincerelyJimCarphone Warehouse.
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