Our refund and return policy template is free and helps businesses like yours display a comprehensive, easy-to-read policy in just a few clicks. They can't even explain their bills. To me this has been an unreal experience that to the point that I had to change companies. Then ask someone why I tried for over 3 weeks to get a new c-pap mask and hose from the HOME office in Florida and it never showed up! We pride ourselves on building one-on-one relationships and working with you to develop a treatment plan that fits your health needs and schedule. To just let people hang there does not go along with your Own Mission Statement with standards of excellence and care. When will I receive my refund check? This fixed the problem and I was good for a week before my mask was leaking because it was time for a new pillow (I believe that is what they are called. Whatever your lifestyle, we offer a variety of care options and home health supplies to fit your needs. Remote Connected Care is a telehealth service that helps physicians identify patient health problems earlier. Medicare pays 80%. So thanks to Tina I was able to get my machine and leave as a happy customer once again, Tip for consumers:If have problem best go to store. In the ever-changing world of healthcarefrom new product innovations to breakthroughs in disease managementLincare has its finger on the pulse of the latest medical developments to keep you up to date and in the know. My husband is trying to switch companies but he has to be retested for insurance reason. Durable medical equipment (DME) refers to any device or supply prescribed by a health care provider for long-term or everyday use in the home. But this morning, I've phoned them (so far) 5 times, and each time, I end up with their endless "hold music" loop until I hear either dead silence or get disconnected. Centralize your patient forms and documents, including Assignment of Benefits (AOB), financial hardship, disclosure and consent form (DCF), and more. But to be fair I did not call the local office but when they called me it was to to tell me that their guy told him that I said it would be alright not to replace the concentrator that night. To arrange a warranty repair or replacement, use the form linked below. Horrible! For residents with chronic breathing disorders, our long-term care services may help them achieve a higher health-related quality of life. Lincare local didn't call me till after I called the corp office in florida and sent emails to Munich Germany to the parent company. You can view your profile, see your account balance, view signed documents (PDF's), submit and manage requests, view current orders and order history. It has an extensively trained staff that provides expert advice, knowledge and understanding patients needs. They set you up a billed before receiving supplies/slow. I would suggest that you do not do business with Lincare. Simply push a button, and the Wireless Alert System will summon help to your household in an accident or emergency. This complaint was posted by a verified customer. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. with such disgusting revues. The first machine they bought they took back right away as it Share your photos and videos with others to prove the truth of your words. We use cookies to understand how users engage with our website. CPAP.com does not offer a 30 day risk free option on all products. I just can't stand Lincare, and they're the only game in town. Lincare also maintains accreditation for medical equipment management and pharmacy services. If this is so, how did I get a new machine last year? Supplies didn't arrive on time, and worse, Lincare will double and triple bill you for the same service; they bill your insurance plan and if the plan doesn't pay immediately, Lincare will write you that your account is past due and if you don't pay within 10 days, they will send you to a collections agency. I been ordering c pap supplies for two years. Insurers may also require you to submit this documentation as proof you have met the daily and weekly minimums for health insurance coverage. If you are looking for comfort and mobility, uScoot USA can help you find the right fit. It is a piece of silicone that can't weigh a half ounce. Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. I got covid. To learn more about our services, including respiratory care treatment, INR testing, and pulmonary rehabilitation, plus our first-rate medical products and supplies, contact us electronicallyor speak with one of our dedicated service representatives at your local Lincare Center. This includes a variety of products and devices, such as wheelchairs, nebulizers, ventilators, and CPAP machines. When I did speak with a person, the person said that they would send out supplies once they had prior authorization. I've been with Lincare for over 20 years. Lincare decided to show up with no warning while my mom was home alone and took her oxygen concentrator AND her nasal cannula. I thought that everything was ok until I received a bill and was told that I owe them money! Our comprehensively trained dieticians help feed those who can't consume the calories they need. Peace of mind is important. We offer detailed product pages, a mask sizing guide as well as a 30 day risk free trial on mask purchases. In February the hose kept coming off the elbow at the mask or the elbow would come out. On April 14th I gave up and returned the CPAP machine. Below we'll go over why you need a return policy, show you some examples, and provide you with a free . How does a company like this stay in business? So when I got in my car I called them back ( I am on oxygen 24/7). If you are not able to meet the demand of people refer them to a different company. Oxygen and Oxygen-Related Products. Contact our PAP supply department at 888-544-2715 for a return label to mail back the supplies. Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. I called Lincare and was told that I would need to wait to receive the cushion from the CPAP supply center. I waited over 45 minutes to speak to a customer service agent before I hung up. Fortunately, Medicare Part B covers durable medical equipment as long as the equipment has been deemed medically necessary by your prescribing practitioner and meets other required criteria. However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly . Coverage and Compliance. This company has become the biggest $#*! We Accept Existing CPAP Patients from Other Providers. She has acted in a very unprofessional manner. If you're concerned about your health or worried about specific symptoms, please consult a doctor. Lincare's markups are outrageous because they assume the insurance will pay for everything . Making material changes to the product, such as cutting or sewing straps or cushions, voids your 30 day risk free option. This icon indicates that you are leaving the Company's website. It took me calling my doctors office and telling them I want another company to supply my CPAC after trying to get my machine scheduled for a month. When you join Lincare, you aren't just working a jobyou're helping improve our patients' overall quality of life. With no updated prescription (greedy) All of a sudden lincare want fill my order. I am still trying to get our money. Lincare Reviews, Complaints, Customer Service - Revdex.com The coordination of manufacturer product recalls are the responsibility of both the manufacturer and the customer. Lincare Holdings: Reviews, Complaints, Customer Claims, Page 16 they're threatening my excellent credit score now! 30 day risk free is offered at no cost for ALL complete masks (prescription required masks). First I had to fax my RX and sleep study three times before they admitted they had it. Our reps are able to provide you with contact information for the manufacturer. If you are interested in receiving your CPAP supplies from Lincare, give us a call today. however we never recieved a bill. We Earn Our Patients' Trust. show. The driver this morning of your vehicle with license plate Z26781 cut me off twice on the highway almost causing me to wreck both times. Use Your Medicare Benefits Today! LinCare has a rating of 1.46 stars from 686 reviews, indicating that most customers are generally dissatisfied with their purchases. My son and I had to carry the bottles from truck/van to house which was BS, then he gave me only 1 yes 1 cannula My daughter needed medical equipment NOW. We offer a wide variety of home health care services that can be delivered at home, as well as in nursing homes and other long-term care facilities. Why haven't anyone investigated this crook. What adds salt to the wound is Lincare is the only supply company in our area. One the 14th of December I contacted your Visalia office to see about getting supplies once again now that I have insurance. And I'm on hold for 45 minutes Refer to Company's Terms and Conditionsof Use for more information. When called to ask about it, got hung up on TWICE after waiting a half hour. Why are they billing when all cost is covered by medicare and secondary insurance bc/bs? Headquarters. Methuen, MA. We carry CPAP and Bi-level products including machines, masks, humidifiers, filters, cushions, and mask parts from every top manufacturer, including ResMed, Respironics, DeVilbliss, and Fisher & Paykel. Ut after 6 attempts to enter my cust. Browse our out-of-pocket services and learn how you can thrive throughout your treatment. The driver literally left her without her oxygen and no way to hook up to ANY new equipment. Billing number had me on hold twice for 30 minutes. Finally they told me their computer doesn't show any mistake, so I had to make time and take time from my ill daughter, to prove their error. WA state. This letter also contains instructions for Lincare to make payment of the CMP amount. This is a requirement for DME durable medical equipment suppliers for Medicare contracts. I called Lincare and spoke with Michelle and she started giving me excuses from its the home office to they did not see it and whatever else. Two months later I was billed by direct withdraw from my checking with no further services rendered, nor authorization. What is the return policy for PAP supplies? (Long story) But he made it clear that he did not care about my husband's health. Contact Us - Lincare Holdings Linking to a third party site does not constitute an endorsement by Company, These tests save you from going to the doctor's office or lab to check your INR levels. As this is medical equipment of a very personal nature, all items sold including CPAP, APAP, BiPAP, Oxygen, Humidifiers, cushions, batteries, mask parts, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not.. Machines (CPAP, APAP, BiPAP and Oxygen) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to be repaired by the manufacturer. This happened at least twice a night, most nights more than twice. I have been waiting for these Filters, since Jan. 27, 2016, , I keep getting the run around about them. Please note that any associated shipping cost to return merchandise to CPAP.com is not covered in any warranty situation. ( REALLY ) you provide oxygen supplies I think that it would have been some thing that can't be put off so I stayed up all night because a bottle will not last all night and didn't feel like putting my daughter thru another death within 2 weeks. Apparently the local office didn't inform the CPAP supply center that I had changed from nasal pillows to a full face mask as the CPAP suply center sent nasal pillows. starting on sunday we start getting calls that we have to pay our bill asap. Thank you for your interest in renting an oxygen concentrator! Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. Absolutely unprofessional! Desperately need new supplies. Shipping 79. Shipping costs are not refundable. Why not have zero Stars because they don't even deserve one. but is solely provided for additional information. She informed me that my machine went into default and I owed $1100 that was written off. does medicare knows about this companies performance? Check with us to be sure! Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. I told my wife if I die before I get service, sue them for malpractice and deliberate and gross neglect, and hire the ugliest, meanest, most reptilian attorney she can find. No call the next 3 times I called went to the music hold. For larger orders: normally, can range from 48 - 72 ours or longer if production is required. I'm not indigent like some of your customers, I don't accept incompetence. Strive to make a difference in every patients life - every day. The first thing you should do is take Lincare off auto pay. I am not telling you this for sympathy or anything like that only in hopes to understand the situation. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. We were told it was because of changes in the Denver are and how they were having with the adjustment. I was receiving some supplies from Lincare for about two years and they never told me that there was a problem with my insurance and that it did not cover all the expenses! Totally unacceptable. On 12/10/2015 I was going to order from AMERICAN HOMEPATIENT and called and they said that the sleep study had never been send to them. Providing the largest variety of CPAP machines and CPAP masks, we want YOU to make . I had my machine for about a year when I try to order a new mask .they had stop recording me and didn't call me now I have to wait now until I get appointment to check out my machine and then hope fully the insurance will accept my usage so I can get a new mask this could take weeks .They never answerer their phones there Its not a professional place to go to I'm sorry for my commitments but its true . You can also contact us directly at . Issued/signed by a Sarah Riggs. Is this your company? Called them to let them know, they said someone would contact me about it and I hear nothing. What could be more fulfilling than that? I tried to contact the corporate office which I learned that they really don't care about correcting the problem with their office e out here. Business Profile for Lincare Inc. - Better Business Bureau My advice to othersGo to any other supplier for your CPAP supplies. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. This comment was posted by a verified customer. 686 reviews for LinCare, 1.5 stars: 'Absolutely useless! Click here to get notifications about new complaints of Lincare Holdings. Transit time is counted. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting and then, if required, an RMA# will be issued to you via email. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. * *Excluding the following areas: Baton Rouge, LA, Honolulu, HI, Poughkeepsie-Newburgh-Middletown, NY, and Scranton-Wilkes-Barre, PA. That was done and AMERICAN HOMEPATIENT said that they would send a request for my sleep study and any other paperwork that way needed to transfer. Its been nothing but confusion since receiving my new machine. I also asked to speak to the Manager, Don and was put on hold for a least 5 minutes. This review was chosen algorithmically as the most valued customer feedback. Durable Medical Equipment and Devices - An Overview | Lincare Lincare's HeartSteps program is designed to aid you and your practitioners effective management of congestive heart failure (CHF). We use cookies to understand how users engage with our website. But the reality was quite different as I received invoices every month (July - November), despite of my calls and Lincare's promises that the error will be rectified. Thank you so much for your article! Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. Learn More. If I could give zero or minus I would. What a ripoff. Strive to make a difference in every patients life - every day. He has been calling and leaving messages for his supplies (because the tape no longer wants to hold) and again no call back for two days now and still no supplies ! So i recently got a c-pap machine for my husband. Call your local recycling center. At Lincare, we offer positive airway pressure (PAP) treatment to OSA patients so you can breathe more easily as you sleep and live more freely when you're awake. DO NOT DO BUSINESS with this company! DME is covered under many insurance plans, including. When I returned It It took me calling them and then they said they resent tubing and gave me a false tracking. Tip for consumers:Don't use this company for your life saving equipment. I purchased a C-Pap machine from your company I believe around 3 years ago from your Visalia California office. I moved my mother to Delmar, New York from Connecticut. LinCare Reviews - 686 Reviews of Lincare.com | Sitejabber About a year into having my machine I went through several debilitating life experiences. Your health is important to us, and so is your peace of mind. (Depending on the circumstances of your return a nominal shipping and handling charge may be required.) Empty the tanks. If your respiratory condition has you struggling to keep your lungs clear, HFCWO may be an effective treatment you can do from home. Folks don't get locked in to a 5 year term with linnocare and trust me you will not be satisfied, Products used:I was stuck with a old used machine thats gross. At the time I had Anthem Blue Cross Insurance. I can't imagine this recall business will make it any better (I have a dreamstation). The 30 day refund window is counted from the day CPAP.com ships the product to the purchaser until the time the purchaser ships the product back to CPAP.com. No credits, refunds, or replacements will be issued until we have received the products into our facilities and examined them. And I had to use bottles till they picked up more the next day have been waiting for 11 months for my portable machine was told 2 months left message no call backs talk to operater said will get call back never happens. We reserve the right to refuse to extend the 30 day risk free option to anyone we judge to be abusing it. Our Continuous Positive Airway Pressure (CPAP) machines help keep your airways open at night. About Your Conditions. I was a Lincare customer for 3 years and it was an awful experience. Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. Medics were called and responded within 10 minutes and were thankfully able to stabilize her. Returning machine back to DME : CPAP - Reddit Not only the lack of observance in medical care, but also the lack of common sense one must possess to remove her ability to connect to oxygen. Patients with chronic respiratory conditions often feel there's little hope in regaining the quality of life they once enjoyed. Lincare's commitment to supplying our nearly 2 million patients and thousands of providers with superior products and services doesn't end there. I don't care and I am not paying for that! Please note that any product that has been opened can not be returned. 19387 US Highway 19 N, Clearwater, FL 33764-3102. What states are all these bad reviews coming from? But it is getting harder and harder to make things work. Our dedicated team is committed to producing high-quality treatment outcomes. On moving to New York we had to switch to Lincare for her oxygen needs. This policy varies by manufacturer. Look at this company's Google reviews and run as fast as you can to another medical supply company. I had brain surgery needing my cpap afterwards and they never even returned my call. You will be contacted by a rental specialist within 1 hour (open 9AM - 5PM MST) to provide a quote and finalize your order. The CPAP.com Return Policy governs all items purchased without a 30 day risk free option. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. All of our rants and raves are exactly that, rants and raves. Note that insurance does not cover the below products and services. If your respiratory condition has you struggling to keep your lungs clear, HFCWO may be an effective treatment you can do from home. At least call me and inform me you do not want me as a customer. Still have not been able to speak to a live person. Today, 4/18/16 will be the eighth week I will be calling lincare about why I still am not getting my cpap supplies despite the fact that an order has been with them since january 2016. Run! It wasn't until my doctor called Lincare that the folks at Lincare were willing to believe me and give me a new elbow and new hose. They do not care and neither do the girl answering in okc. PAP treatment can help you breathe more easily during sleep, and can help eliminate snoring. Making material changes to the product, such as cutting or sewing straps or cushions, voids your 30 day risk free option. Oklahoma City ok may 2016 One of your employees ( I believe Cathy is her name) called many time to my home regarding insurance and payment. We carry CPAP and Bi-level products including machines, masks, humidifiers, filters, cushions, and mask parts from every top manufacturer, including ResMed, Respironics, DeVilbliss, and Fisher & Paykel. Lincare Pharmacy Services delivers your medications straight to your home when you need them. Shipping: For smaller stock orders: normally 24 - 48 hours. Finally we ended up calling the police on one of the drivers. So I guess they are doing the same thing, because I'm on my 4 th year, They can't charge Medicare for my Oxygen Concentrators anymore. This request has been going on all these 5 years. 2014 Omnis Health images used with permission. we recieved it after 3 weeks of me calling the office. As of right now my husband is receiving supplies from your company and I do not want this Cathy to do something to ruin things for him or to treat him rudely or badly. Have been doing business with this branch for the past 2 years. I have struggled with this company for over one year because of Medicare requirements. I've switched companies and I can't get new tubing cause they charged my Insurance for something I never received. Choosing the right DME is the key to maintaining a higher quality of life when faced with a medical condition. CPAP.com - Return Policy | CPAP.com At the beginning of summer I became quite sick with a chronic asthmatic bronchitis and congestive heart failure, so the machine was not only ineffective but also obstructive. Had used the local office with success many times before Lincare . I ALWAYS CLEAN THE VENTS MYSELF, BUT I LET THE COMPANY REPLACE IT. Return Policy Template: Free With Examples & Guide - Termly At Lincare, we take our responsibility as a partner in your care very seriously, and our commitment to patient safety remains a top priority. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. 23005 my husband left two messages yesterday April 21, 2016 and again no call back ! The Patient Portal Is Coming - Lincare Holdings While you may find the information provided on this site helpful, please understand that it is not in any way intended to replace the advice of a physician or medical professional. Been trying to call them to get a status update on my machine that was supposed to be ordered almost two months ago. I received a CPAP machine rental from the Lincare office in West Springfield, MA in January 2016. Lincare never bothered to tell me that the CPAP supplies I was receiving from them (and that they were billing my insurance company for) weren't covered fully, and continued to send me these supplies for a full year and a half while internally keeping track of them (but not bothering to bill me or tell me anything). Linking to a third party site does not constitute an endorsement by Company, A magnet will stick to stainless steel; it won't stick to aluminum. He also confirmed that it won't be any other invoices after the initial month already paid. I have to order my own Canula now because they said they can't order them anymore. No call 2nd time, she was on the other line and will call me back. On April 4, 2016 my husband talked to a Lisa she told him the New machine would arrive along with his supplies and someone would call him to walk him thru the use of the machine. Their respiratory 'specialist' is a joke, won't return phone calls, and tend to just forget about me. Changed co. Hope this one is better. When we called lincare to come pick their equipment up the gave us a certain time and never showed up. Lincare employs strenuous infection control protocols to ensure that your safety and well-being remain intact. We're here to assist you whenever, wherever you need us. I told he that was not true, Yes it may have gone into default but it was paid for, in fact I over paid and was issues a refund check # [protected] for $69.31 on 1/13/15. From an insurance standpoint, that could mean your DME is only covered by insurance if you use it regularly and as prescribed by your practitioner. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment. I am still unable to get through to order what I need. BBB File Opened: 8/9/1994. I took me literally hours of trying their phone number to get through to a person, and then several transfers, disconnects, etc. They claim I have not received and mask replacement or C-PAP supplies, because I do not have an RX on file. On several occasions he has contacted Crystal - she either says "they are checking into it" or She just doesn't return any of the calls. When we were stopped at the stop light & I asked him where he learned how to drive and that he almost caused me to wreck twice, he laughed & said your breathing right. are there any positive ones i can read. In the fall of 2022, we'll be introducing a new patient portal with more functionality, to learn more about what's to come click here . If I could have given them zero stars I would have! We offer a variety of home health care services so you can find the one that best fits your needs and lifestyle. Liquid oxygen and liquid oxygen vessels: portables (including high-flow . Stay far away from this company. The only way to stop this company is to take action. Reviewers complaining about LinCare most frequently mention customer service, cpap supplies, and insurance company problems. But Maybe I will be successful finding the right mask on Craigslist or EBAY and avoid my gem of a supplier that I gladly rate as one star because zero is not an option. They suck. Keep getting a past due letter without a timely invoice to be paid. Especially the Ballston Lake office. Lincare shouldn't be in business. At Lincare, we take a patient-first approach in offering services and solutions tailored to each individual's specific healthcare needs. Have new supplier picked out need medicare to accept the change. On July 5, 2015, I asked Lincare to pick the equipment up explaining the situation; a manager (Ed - ext. of Medicare-covered, home-delivered CPAP supplies: All material on this page are the property of LincareCPAP. So now I will have to continue Lincare torture. The Lincare Patient Portal is our online system that gives you access to everything you need to keep your treatment on track and up to date. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. Consider these factors along with discussions with your prescribing practitioner: This icon indicates that you are leaving the Company's website.
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