If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. The figure is then multiplied by 1.02264 as prescribed in the above regulations. If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. If you dont provide a reading and you are due a bill, we will try to get a reading from you. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. And, because they send automated meter readings, you get more accurate bills. Having problems topping up your prepayment meter? The purpose of a submission is to provide a more accurate reading of your usage of electricity that month. Please report this to us at info@utilityswitchboard.com. We are a mandatory FIT & SEG licensee, Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section), Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section), Implementation Statement for 2019 DB Regulations, Then pick to give an Electricity or Gas reading, Youll see a handy Help option if you need support taking your reading, Enter your reading into the box using your phone keypad. Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional 140 from the Warm Home Discount. You can check if you can get extra help from your energy supplier. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. There is a separate number for electricity-related emergencies: 105 Both the gas and electricity emergency numbers are free and are open 24 hours a day, seven days a week. Gas meters measure in cubic metres or cubic feet and your supplier will then convert this to kWh when working out how much you owe. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. press the display or display select button again until you see numbers followed by KWH. We also use cookies set by other sites to help us deliver content from their services. You should submit this meter reading to your energy company, as doing so will mean you can cross reference your bills with your usage. If the pointer is directly over a number, write down that number. write down the number from left to right. Call us now and talk to an expert. If we can't access your meter because of vegetation, a protective dog, weather, or a locked gate or on months we do not read the meter, you will receive a bill based on estimated natural gas use. Representatives are available Monday to Friday from 8 a.m. to 6 p.m. The number is open 24 hours a day, seven days a week. For home services customers who prefer to put pen to paper, send your complaint letter here: Services Customer Relations If you're an existing customer and your query is directly linked to your account, the above number is your first port of call. If you would like to provide a reading, you can enter it below or login to your account and submit it under the My Gas Meter tab. Send your readings automatically Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. Smart meters normally send readings to your supplier automatically - this is known as smart mode. Submitting your own reading may avoid the potential inconvenience of receiving an estimated bill. So say goodbye to reading your meter, and get a smart meter installed by our award-winning team. Find out how to read your smart electricity meter. If you realise youve submitted an incorrect reading, dont worry its an easy mistake to make. If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. If youre not sure when this is, you can find it on your bills. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. Instead, theyre based on exactly how much energy youve used. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. My question is, would British Gas be liable when someone gets injured trying to do their bidding to supply a meter reading, as they surely will, and proberbly already have.The call centre staff, I have been told can be quite pushy,saying they will call back in 10 minutes.Any advice welcome as one daughter I met was soon on the phone in disgust . Divide by kWh conversion factor (3.6). Here's how to take your reading: Digital Electric Meter:1) Look at the five digits to the left of the decimal point, reading from left to right.2) Ignore the other 3 numbers which may be shown in red.Imperial Meter:1) Look at the four large digits reading from left to right.2) You can ignore the two smaller digits in red.Download our app here: www.britishgas.co.uk/app Submit reading online here: https://www.britishgas.co.uk/meterreads Submit reading by text register first here: 08000480202Submit by phone 24/7 here: 08001070224 Cookies used for marketing and advertising purposes. The provider advised taking note of metre readings, preferably in the form. From easy changes you can make for free, to energy-saving home. But if you can't do so, DON'T panic - just make sure you take a picture of your reading and submit it as soon as you can. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. Submitting a reading does not necessarily mean saving money because your household has been overcharged. Weve a full supplier-by-supplier breakdown below. Simply reply to our text message with your reading. British Gas encourages customers to send readings automatically via a smart meter. We ll use the reading to check how much energy youve used, then take that information to help estimate the extra days. Simply read the numbers from left to right just like a car odometer. Depending on the type of query you have, there are different customer service numbers to use to contact British Gas in specific circumstances. You can also take a photo of your reading and upload it onto the app. An imperial meter has four dials. Calorific values vary and the figure quoted on your bill (eg 39.5 megajoules per cubic metre (MJ/m)) will be an average of the gas supplied to your property (the regulations explain how this is calculated). Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. To help us improve GOV.UK, wed like to know more about your visit today. You should be able to submit your BG meter readings by phone on the following number: 0333 202 9524 Available 24 hours a day. If you have an electricity single rate smart meter, the display will automatically show the reading. You dont normally need to read your smart meter. Get in touch with British Gas with for any number of queries. FURIOUS customers have been queuing to get into energy suppliers' websites to log their meter readings. When should I submit my gas meter reading? If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. For one-off repairs that are less urgent theres a different number to call: 0333 202 9799. Because if your bill is determined to be over or undercharged, the balance will be brought forward. For imperial meters the reading (in . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Get information and updates about current and past projects. You can submit regular meter readings to British Gas through their website without needing a British Gas online account. Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. Simply log into your online account then: Choose to submit an Electricity or Gas reading and select Send a reading, Youll be able to see the last reading you gave us, Theres a box for you to enter your new reading if you have a day and night rate, there are separate boxes to enter them both, Then youll see a message telling you your readings been accepted. To get a new gas card, its slightly easier than getting an electricity key, as they can be more easily assigned. ignore any zeroes at the beginning and any numbers after the decimal point. If you have a traditional meter, it suggests submitting your meter reading on the app or online. to the right hand side of) a decimal point. Its your energy-saving app Got a smart meter? Customers with smart meters don't need to worry as readings are automatically sent to their supplier One British Gas customer, Izmir Smajlaj from Streatham, said he had tried for almost two. To get a response from British Gas about problems with your account you can send direct messages via Twitter to their dedicated customer service account @britishgashelp. If you are on a fixed-rate tariff, you do not need to submit a meter reading. Boost customer help, OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. You can find out more or opt-out from some cookies. Record the numbers from left to right. Let us set everything up for you and leave you with one less thing to think about when moving house! Your meter should have 'G4' and 'GWi' printed on it. If your meter is behind a locked gate, please provide your meter reading. It may not be reflected on your next bill exactly as you entered it, but it will assist with ongoing billing accuracy. Each region of the UK has its own gas and electricity distribution network operators (DNOs). If you have both gas and electricity with us, it's important you reply to each text message we send you separately. Check our forum and ask our communityVisit the OVO Forum, Read our energy guides What happens if I dont submit my meter reading? Can we transport household items in train? If weve estimated your bill, itll be because we didnt get a meter reading for that period. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check if your meters working in smart mode, check if you can get extra help from your energy supplier, check how to use the IHD for your smart meter. Take 3 minutes to tell us if you found what you needed on our website. 757 talking about this. You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. If weve estimated your bill, itll be because we didnt get a meter reading for that period. This step is not required for metric meters as they are read directly in cubic metres. When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). British Gas is encouraging customers to use their online form to submit a meter reading if its app is down. To read the meter: press the display or display select button. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. Giving your gas or electricity meter readings is easy with OVO. We know it gets pretty boring taking meter readings every time you want an accurate bill. There are some added steps, however, in the case that theres an error with the meter. You cancheck if your meters working in smart mode. The number is the same whether you already have one of the British Gas HomeCare products and youve got a query or if you are considering becoming a HomeCare customer. Make a complaint One complete revolution of the dial equates to the consumption of one cubic foot of gas. This meter reading is 12345. Can I call British Gas customer service for Gas and electricity issues? Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales department which you can call through to. Mainly used for managing your bills and submitting meter readings, the British Gas app is available on the Android and Apple operating systems. To get a quote, you just need to enter your postcode and address, as well as your preferred payment method. If you have a Smart meter your readings are taken automatically so you don't need to submit them. British Gas even considers its multilingual customers. You can reach them by using the number 18001 0800 072 8626. Our friendly advisers are ready and waiting to receive your meter reading, and answer any questions you might have. You don't need to start a new text. Sign up and stay current on Enbridge Gas related news. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. British Gas 2.5 31.9K Ratings Free iPhone Screenshots Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. If you spot the mistake on the same day just send a new reading. However, the Office for Product Safety and Standards is only responsible for gas meter accuracy and complaints about billing should firstly be directed to the supplier concerned. Oops! Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. Welcome to Enbridge Gas we are here to help you. . Bear in mind that the British Gas contact number for account enquiries is not open 24 hours a day. Save on smart thermostats, insulation, boilers, and more. If youre not a British Gas customer but you want to find out more about their energy tariffs, you can phone 0330 100 0056 and select Option 3. Who doesnt need to submit a meter reading? Plus, giving more meter readings means you get a more accurate forecast of how much energy youll use. Sending regular meter readings is crucial to avoid your provider overestimating energy usage and overcharging you. With an imperial meter the part units are often displayed in the form of a dial as illustrated above. Dial *977# and follow the steps. Can I give British Gas meter reading by phone? Necessary to provide basic functions of the website such as page navigation. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Again, this factor is prescribed in the above regulations. You'll be able to see the last reading you gave us. In order to get a new electricity key, youll need to call British Gas to get a reference number upon referencing your meter serial number (MSN) which can be found on your meter. There is no single British Gas customer service number that deals with all enquiries. Please contact us on 0800 048 0202* to arrange this. - Top up your smart pre-pay meter. British Gas said customers who take meter readings on 30 September have until Friday 14 October to provide them. With British Gas HomeCare, you can take out cover for any breakdowns or repairs needed for your boiler and central heating system, as well as annual servicing and even electrical appliance repairs. If your latest bill is due, we'll use this reading to create your bill and we'll let you know once it's ready. Give us a call now, sit back and let us do the work. If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Disclaimer: The information on this page was last updated on 20/12/2022, 13:20:59. If you have an electricity dual rate smart meter, press and release the blue display button and this will show Rate 2. Natural gas is one of the safest fuel sources. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. You can change your cookie settings at any time. It can be easy to confuse your smart meter with your IHD. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. Not activated your online account yet? Their helpline has no idea how long it will take . In addition to the more everyday aspects of running your energy account, you can also book a boiler service and sign up to the British Gas Rewards loyalty scheme. Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). Its best to send us your reading on the last day of your billing period. If you want to provide a meter reading you can fill out our form by clicking below. Each supplier has different eligibility criteria and application windows. And well only need to estimate the extra energy used for the last 3 days. If the hand is between two numbers, record the smaller number - except when the hand is between the digit 9 and 0, in which case record 9. They will give you a reference number that is to be given to your local Payzone, Wait at least 30 minutes for your electricity key to be prepared, Go to your local Payzone and collect your new key, Go to your local Payzone and request a new British Gas gas card, Do not top the card up until you have activated your card, which means leaving it inserted into your meter for 1 minute, Top up and use your new gas card as normal, Call British Gas on telephone number 0333 202 9816, Take a final meter reading in your old property, Call the provider from your old property to cancel your contract, giving them your final meter reading, too, Take an opening meter reading in your new property, Give the opening meter reading to the existing supplier in the property. To text us your electricity meter reading, simply text E followed by the reading. Give accurate, automatic meter readings . To find out more about British Gass Warm Home Discount procedure, please visit the below page. Yes, smart meters are as accurate as traditional gas and electricity meters. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Its only open Monday to Saturday during the day: To talk to someone about buying and installing a boiler from British Gas, or replacing a British Gas boiler, call 0333 202 9450. Ignore any other numbers. Please verify that you are a human to continue. Advice for people affected by child abuse. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. This corrects the volume of gas to account for temperature and pressure (as gas expands and contracts). How do I submit British Gas meter reading? Heres a list of the tasks that you can complete without having to talk to anyone on your online account: If youd like to access your British Gas online account you can click the button below or click here to find out more about your British Gas account. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. Submit a meter reading; Top up your meter; Bills & payments; Refer a friend; Book an engineer; Track an engineer; Account overview; Tell us you are moving home; . The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. Conversation. If you have lost a family member who was a British Gas energy customer, you can call 0800 294 3125 to help you sort out what to do with the deceased person's utility bills and energy supply. You have rejected additional cookies. We like to make sure your bills are as accurate as possible so youre only ever getting billed for the energy youre really using. Your meter reading has been recorded and will be used for your upcoming bill. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. Simply call 0333 202 9630 if youd rather speak to British Gas customers services in Welsh. 31 March 2022 Customers of British Gas, E.on, EDF, Shell and Octopus have been unable to submit meter readings as people rush to do so before the Friday 1 April price hike. Step 2. If your phone doesn't have a camera you can send readings manually: If you have gas and electricity, follow these steps twice to give both readings. Discover more energy saving tips here. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. To read the meter: Write down the first 5 numbers shown from left to right. Selectra UK works with this energy provider. Submitting up-to-date readings before then will prevent companies from estimating electricity use and charging the higher rate for energy used before the price is increased, energy experts have said. It is important to note that on both types of meters, the hands of adjacent dials turn in opposite directions to each other. Check your meter says M3 after the reading. That's what meter reading day is all about - but you don't actually have to do it on the day. The number of kWh is then be multiplied by the price per kilowatt hour as detailed on your gas bill. If you need to speak to someone from British Gas but you're not in the UK, call +44 113 298 0900. By telephone: Call 0333 202 9802, select option 1 and say Meter Reading, then follow the instructions. The meter will be fixed to a wall or board - its usually somewhere like a kitchen cupboard or a box on a wall outside your home. Why is U-Haul so cheap compared to Penske? For all enquiries that you may have regarding your existing account, such as querying a bill or changing the way you pay your bills, the number for British Gas account enquiries will be helpful. This will then display 'Credit ON'. Economic Development & Site Selection Services, Email Notification Service Subscription Form, T1/T2/T3 Storage Injection/Withdrawal Overrun Calendar, Cedar Springs (Burlington) Community Expansion Project, Haldimand Shores Community Expansion Project, Hamilton Airport Regional Expansion Project, Hidden Valley Community Expansion Project, Mohawks of the Bay of Quinte and Shannonville Community Expansion Project, NPS 20 Pipeline Replacement Cherry to Bathurst Project, Ridge Landfill Renewable Natural Gas Project, Scarborough Subway Extension Kennedy Station Relocation Project. Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. If you're thinking of switching your business energy to British Gas, call 0333 414 5188 for a quote. - Submit meter readings for more accurate bills. British Gas has a number of different ways that you can submit a meter reading. We strive to visit your property every other month to read your natural gas meter. It will take only 2 minutes to fill in. How to read your gas meter and convert this reading to kilowatt hours. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. If you have lost a family member who was a British Gas energy customer, you can call 0800 294 3125 to help you sort out what to do with the deceased persons utility bills and energy supply. 06890795 registered in England and Wales, VAT No. For gas smart meters, press and hold the red button A for 5-10 seconds. If you have a Smart meter but would still like to give us a meter reading you can submit them here. This is really useful for keeping your Direct Debit on track, and avoiding unexpected catch-up payments. Check our community expansion list to determine if an expansion surcharge will apply to you. Heres what to do: Submitting meter readings means we dont need to use estimates for your bills. If youre already a British Gas customer and youre moving house, phone 0330 100 0056 and select Option 1, or you can also read our simple moving home guide to find out how and when to give your final meter readings and pay your final bill for the house you are leaving. Advice can vary depending on where you live. When you get a smart meter installed, you'll also normally get a small and portable device with a screen on it. . Getting an actual read helps with bill accuracy and ensures your meter is working safely. If they cant get access to your meter, theyll leave you a card to take your own reading. We will send you a text asking you to give us a meter reading when your reading is due. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. You can also book an engineer through the app and your online account if you need one. Check our list of enquiry types and how to get in touch. For businesses with heating, hot water and natural gas equipment needs. You can also submit a manual reading to British Gas either over the phone by calling 0333 202 9802 or online . Are smart meters accurate? The British Gas Facebook team are also available to respond to queries via PM (private message). Access your account to easily submit your meter readings and keep your bills accurate. By continuing to browse, you accept the use of cookies. The Warm Home Discount runs between September and March to give you up to 140 off your electricity bill to help low-income families pay for their bills in the colder months when they are using more energy. Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. Set up your account now in a few clicks! If you currently use British Gas Business to supply energy to your company premises and you want to speak to someone about your business energy account, call 0330 037 2006. Our vision is to be the leading gas and energy delivery company in North America. Here is a quick reference guide to all the British Gas contact numbers available. Well send you a link to a feedback form. You can do it through our app, online, on webchat, or just call our handy automated phone line. If its not plugged in, your IHD has roughly 4 hours worth of battery life, so its usually easier to keep it plugged in so you dont encounter this problem. Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. Read the first 4 dials from left to right ignore the large dials or red dials. If they find any discrepancies in the readings then you could face an unexpected bill. Moving house? If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author.
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